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Immediate Openings For Team Lead - International Voice @ Hexaware Technologies

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 Immediate Openings For Team Lead - International Voice

Job Description

  • Should have minimum 4+ years of experience in BPO.
  • International Voice experience is mandate.
  • Should have been designated as a Team Lead for at least 2 years on papers.
  • Should be able to calculate Attrition, Shrinkage, AHT.
  • Should be aware of NPS, Repeat & Churn.
  • Should be aware of Occupancy and Utilization formulas.
  • Candidate should have good communication.
  • Location: Preferred Chennai based candidates.
  • Only female candidate preferred.

Week Off

  • 5 Days working - Complete night shift / Sat & Sun fixed week off

Interested candidates reach out to:
Email: Pa********9@he*****e.com

Contact: 9626261***

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Hexaware Technologies
Location(s): Chennai

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Keyskills:   Shrinkage Aht SLA Management Attrition Escalation Management Bpo Operations SLA CSAT

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Hexaware Technologies

Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...