Customer Support Executive (International Voice) @ Teleperformance (TP)

Job Description

Job Title: Customer Service Expert International Voice Process

Only Immediate joiners

Location: Noida Sector 135
Work Mode: 5 Days Work From Office
Shifts: Rotational Shifts
Week Offs: Rotational
Experience: Freshers & Experienced
Education: Graduation Mandatory

Role & responsibilities

We are looking for enthusiastic and customer-focused Customer Service Experts to join our International Voice Process team. The role involves handling inbound/outbound calls from international customers and providing exceptional customer support while ensuring a high level of satisfaction.

Key Responsibilities:

• Handle customer queries via voice calls for international clients
  
• Provide accurate information and effective resolutions to customer issues
  
• Maintain professional communication and build positive customer experiences
  
• Follow company policies, quality standards, and process guidelines
  
• Document customer interactions and update records accurately
  
• Meet performance metrics such as quality, productivity, and customer satisfaction

Eligibility Criteria:

• Graduation is mandatory (any stream)
  
• Freshers are welcome to apply
  
• Excellent verbal communication skills in English
  
• Willingness to work in rotational shifts and rotational week offs
  
• Comfortable working from office (Noida Sec 135)
  
• Customer-oriented attitude with good problem-solving skills
  

Preferred Skills:

• Strong communication and listening skills
  
• Ability to handle customers professionally and empathetically
  
• Basic computer knowledge
  
• Adaptability to a fast-paced work environment
  

What We Offer:

• Opportunity to work with an international process
  
• Professional work environment
  
• Learning and growth opportunities
  
• Competitive salary and benefits

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