Customer Support Executive ( Voice Process ) - HR Anumita @ Wipro

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Customer Support Executive ( Voice Process ) - HR Anumita

Wipro
0 - 2 years
Kolkata
6 days ago
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Job Description

Roles & Responsibilities:

Customer relationship administration

Meeting Customer's expectations / targets / metrics / Key Performance Indicators

Usage of the Customer's tools / Follow up of the Customer's processes & procedures
Management of all incoming requests.
Management of the backlog
Addressing all written / verbal requests and complaints received from the Customer
Process improvements proposals / implementation
Manages Customer relationship through providing daily operational support
Keeps Customer informed of progress at all stages

Skill Required:

Computer (internet, MS Office package)
Good command of English (both written & spoken)
Customer relations management
Very good verbal communication skills

Shift: US Shift ( rotational night shift)

Mode of work: WFO / 5 days

Perks: Cab facility / night shift allowance.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Wipro
Location(s): Kolkata

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Keyskills: Customer Support Fluent English Excellent Communication In English Voice Process International Voice Process US Process Communication Skills Written Communication Verbal Communication Voice Support International BPO

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Your name (*)

Email (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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