Customer Service Associate-Voice Process
- Teleperformance (TP)
- 0 - 5 years
- Noida, Gurugram
- 5 days ago
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Job Description
We are hiring Customer Service Associates for Profile review process. The role involves reviewing user profiles, ensuring compliance with community standards, and maintaining platform integrity. Ideal for detail-oriented individuals looking to grow in a global moderation and support environment.
Job Details:
- Designation- Customer Support
- Qualification- UG/Graduate
- Working days- 5 days, 2days off (Rotational Shift)
- Facility- Both way cab service (Need to be within boundary)
- Night shifts & Rotational shifts
Desired Candidate Profile:
- Excellent communication skills
- Experience in logistics (Preferred/on added advantage)
- Willingness to work in a dynamic, fast-paced environment
- Willingness to work in a night shift
- Freshers/Experienced
Key Responsibilities:
- Review and analyze customer or user profiles for accuracy, authenticity, and compliance with company and community guidelines
- Handle inbound and/or outbound customer calls in a professional and customer-centric manner
- Address customer queries related to profile verification, logistics updates, account-related issues, and service concerns
- Identify policy violations, take appropriate action, and escalate cases as per defined process guidelines
- Ensure high-quality decision-making while maintaining productivity and accuracy standards
- Maintain detailed and accurate documentation of customer interactions in internal systems
- Meet defined performance metrics including quality, compliance, and customer satisfaction
- Work collaboratively with team members and supervisors to achieve operational goals
- Adhere to shift schedules, company policies, and data confidentiality requirements
Salary Structure:
- Any Graduate + Freshers: 28,000 CTC
- For documented experience in customer service: Up-to 34,000 CTC
How to Apply?
Interested candidates can share their updated resume via email at ma*********1@te************e.com & la*********l@te************e.com
Subject Line: Application for the post of Noida International Logistic Process
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: Teleperformance (TP)Location(s): Noida, Gurugram
Keyskills: CRM Management Logistics Management Quality Assurance International Voice Process Customer Support Customer Queries Customer Support Operations Order Processing
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