Business Processes Senior Consultant_sap Basis Admin Ecc S4hana
- SAP
- 10 - 15 years
- Bengaluru
- 9 days ago
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Job Description
We are seeking an experienced SAP Basis Lead Consultant to take full ownership of Basis AMS service delivery across complex and large-scale SAP landscapes for multiple global customers. The ideal candidate must have strong SAP Basis expertise, excellent communication skills, and proven experience leading teams of 10+ consultants in a 24x7 support environment.
This role demands a highly proactive leader who can drive operational excellence, ensure SLA adherence, mentor delivery teams, and collaborate closely with customer and internal SAP teams.
Key Responsibilities:
Service Delivery & Operations
- Lead the end-to-end delivery of AMS services across SAP environments (ECC 6.0, S/4HANA, CRM, SCM, BW/4HANA, PI/PO, CPI).
- Act as the first point of escalation for all technical delivery issues.
- Ensure on-time delivery, SLA compliance, and adherence to SAP-standard processes.
- Oversee shift rotations and ensure seamless handovers across global teams.
- Identify delivery risks and create mitigation or response plans.
Technical Leadership
- Guide and mentor teams in Basis, Security, and Data Growth areas.
- Provide expert support in troubleshooting complex SAP Basis issues across ABAP/Java stacks and HANA DB.
- Drive RCA-based problem-solving for recurring issues.
- Collaborate with cross-functional SAP teams to enable agile resolution of critical incidents.
- Excellent verbal and written communication skills for global stakeholder interactions.
- Strong people management, mentoring, and team coordination abilities.
- Proactive, innovative mindset with focus on continuous improvement.
Reporting & Governance
- Prepare and review:
- Service Performance Reports
- Issue Trackers & Open Items
- Continuous Improvement Reports
- Publish SLA, KPI, and performance insights for leadership and customer stakeholders.
- Maintain quality assurance for all deliverables, documentation, and service components.
Tools, Process & Innovation
- Hands-on experience with SAP Cloud ALM, Focused Run (FRUN), and ITSM ticketing tools .
- Promote the adoption of AI-based automations , process improvements, and service optimization initiatives.
- Ensure robust governance, compliance, and standardization across delivery processes.
Customer Management
- Engage actively in customer calls, consultations, and technical discussions.
- Handle complex customer interactions with maturity and clarity.
- Provide customer pulse, identify focus areas, and recommend improvements to leadership.
Technical & Functional Skills
- Expert-level SAP Basis Administration (HANA DB, ABAP/Java stacks, system copies, upgrades, migrations, performance tuning).
- Strong exposure to ECC, S/4HANA, BW/4HANA, CRM, SCM, PI/PO, CPI.
- Deep understanding of large-scale and multi-customer SAP landscapes.
- Strong analytical, troubleshooting, and problem-solving abilities.
What you bring :
- Bachelor s degree in computer science, Engineering, Information Systems, or related field.
- 10 15 years of SAP Basis experience , including leadership roles in global environments.
- SAP Basis certification and ITIL
- Proven experience leading teams of 10+ consultants in multi-customer delivery models.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: Technical ConsultantEmployement Type: Full timeContact Details:
Company: SAPLocation(s): Bengaluru+ View Contact
Keyskills: Performance tuning Customer management SAP Manager Quality Assurance Agile SAP Basis SCM Troubleshooting ABAP CRM
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