Client Delivery Manager - BASIS
- SAP
- 6 - 10 years
- Pune
- 9 days ago
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Job Description
Information Technology Client Delivery Manager - BASIS : SAP LABS (Pune / Bangalore) We help the world run betterAt SAP, we enable you to bring out your best
Our company culture is focused on collaboration and a shared passion to help the world run better
How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from
SAP Enterprise Cloud Services (ECS) organization is responsible for providing cloud hosted infrastructure, technical & application managed services to our SAP private cloud customers
The Client Delivery Manager is the main customer-facing representative of SAP ECS organization ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle
As Client Delivery Manager you will be responsible for the following tasks:
- Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP
- Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations
- Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools
- Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
- Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics)
- Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements)
- Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders
- Identify top issues, define & execute service plan activities
- Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks)
- Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams
- Minimum 8 years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
- Fluency in English is mandatory
- Proven track record in managing client engagements, e-g-, in Service Delivery Management, Consulting, or Pre-Sales settings
- Strong customer orientation with a focus on relationship-, expectation- and de-escalation management
- Comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools
- Knowledge of IT trends, their impact on business strategies, and SAPs strategy and service portfolio
- Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
- SAP Basis, IT Service Management, Project Management, Cloud, Hyperscalers certification (AWS, Azure, GCP) is a plus
ECS organization is a global organization and the regional CDM teams are located across 6 regions
We are a highly diverse and positive spirited bunch of colleagues
Next to our obsession for customer satisfaction we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day
#sapecscareers
Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves
At SAP, you can bring out your best
SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential
We ultimately believe in unleashing all talent and creating a better and more equitable world
SAP is proud to be an equal opportunity workplace and is an affirmative action employer
We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities
If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Ca****s@***
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy
Specific conditions may apply for roles in Vocational Training
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability
Successful candidates might be required to undergo a background verification with an external vendor
Requisition ID: 400071
Work Area: Information Technology
Expected Travel: 0 - 10 PERCENT
Career Status: Professional
Employment Type: Regular Full Time
Additional Locations: #LI-Hybrid
Requisition ID: 400071
Posted Date: Oct 14, 2025
Work Area: Information Technology
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0 - 10 PERCENT
Location: Bangalore, IN, 560066
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Job Segment: Pre-Sales, ERP, SAP, Cloud, Database, Sales, Technology
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: IT Consulting - OtherEmployement Type: Full timeContact Details:
Company: SAPLocation(s): Pune
Keyskills: sap upgrade erp project management sap project management sap technical sap delivery management sap configuration administration customer care sap sd sap implementation sap support sales sap s hana sap basis service delivery management sap hana
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