Servicenow Hrsd Developer
- C5i
- 8 - 10 years
- India
- 9 days ago
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Job Description
Key Responsibilities
HRSD Development & Configuration
- Design and develop solutions within the ServiceNow HRSD module including HR Case Management, Employee Service Center (ESC), and HR Knowledge Management.
- Configure HR services, lifecycle events, case workflows, record producers, and HR task templates.
- Implement and customize HR Agent Workspace and Employee Center.
- Develop and manage HR Catalog Items and workflows using Flow Designer and Workflow Editor.
Platform Development
- Develop custom applications and enhancements using ServiceNow scripting (JavaScript, Glide API, Business Rules, Script Includes, Client Scripts, UI Policies).
- Configure Service Portal widgets and pages for HR use cases.
- Implement integrations with third-party systems (e.g., Workday, SAP SuccessFactors, payroll systems) using REST/SOAP APIs, MID Server, and IntegrationHub.
- Design and manage data imports using Import Sets and Transform Maps.
Security & Compliance
- Implement role-based access controls (RBAC) and ensure proper data security for sensitive HR information.
- Ensure compliance with organizational policies and data privacy standards (GDPR or regional compliance where applicable).
- Configure COE (Centers of Excellence) and maintain secure data segregation.
Upgrades & Enhancements
- Support ServiceNow platform upgrades and patching activities.
- Perform impact analysis and regression testing during version upgrades.
- Optimize system performance and implement best practices for scalability.
Collaboration & Stakeholder Management
- Work closely with HR business stakeholders to gather and analyze requirements.
- Participate in design workshops and provide technical recommendations.
- Coordinate with cross-functional teams including ITSM, ITOM, and Integration teams.
- Provide Level 2/3 support for HRSD-related issues and enhancements.
Documentation & Governance
- Prepare technical design documents (TDD), solution design documents (SDD), and SOPs.
- Maintain code quality standards and follow ServiceNow development best practices.
- Support audit, compliance, and governance processes.
Required Qualifications
- 810 years of overall IT experience with minimum 4+ years of hands-on ServiceNow HRSD development experience.
- Strong expertise in ServiceNow HR Service Delivery (HRSD) module.
- Proficiency in ServiceNow scripting (JavaScript, Glide API).
- Experience in Flow Designer, IntegrationHub, Business Rules, Client Scripts, UI Policies, and Service Portal.
- Hands-on experience with REST/SOAP integrations.
- Experience with ServiceNow upgrades and instance management.
- Strong understanding of ServiceNow data model and platform architecture.
- Excellent communication and stakeholder management skills.
Preferred Skills
- ServiceNow Certified System Administrator (CSA).
- ServiceNow HRSD Implementation Specialist Certification.
- Experience working in large enterprise/global environments.
- Exposure to Agile/Scrum methodologies.
- Knowledge of other ServiceNow modules (ITSM, ITOM, CSM) is an added advantage.
Competency Level: C2
- Capable of independently handling complex HRSD implementations.
- Provides technical leadership and guidance to junior developers.
- Engages directly with business stakeholders for requirement discussions and solutioning.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: ContractContact Details:
Company: CIEL HRLocation(s): India
Keyskills: Hr Service Delivery Servicenow Hrsd Snow Servicenow Development Service Catalog
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