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Jewellery Consultant @ Caratlane

Home > Customer Success, Service & Operations - Other

 Jewellery Consultant

Job Description

Job Description

Title

Online Sales Consultant (Post Sales)

Location: Chennai

Eligibility Criteria

Education, Certificate (Relevant education, achievement &

certification)

1. Any bachelor degree is mandatory

2. MS Office certification / part of curriculum (Optional)

Knowledge

(knowledge gained in the past for this

requirement)

1. Knowledge of Voice & Non-voice

2. Online sales / offline sales / customer service

3. Basic knowledge of Jewellery - Gold, Diamond, Platinum and Silver

Skills

(Specific job skills required for this job)

1. Communication - Mandatory - Good spoken skill in English & Hindi and any other regional language in addition to this 2. Technology skills - Surfing - Google, Whatsapp, FB etc. 3. Computer operating knowledge

4. Good English writing skill - Mandatory for E-mail and Chat team

Experience

(Specific type or

amount of

experience)

1. 1 - 3 years of relevant experience in voice / non-voice & jewelry industry is preferred

2. Freshers with good communication skills and attitude 3. Customer service background (Eg. banking / e-commerce / service industry)

Suitability Criteria

Success Behaviors (Traits like

interpersonal skills etc.)

1. Interpersonal Skills

2. Influencing

3. Analytical

4. Pressure Tolerance

5. Enthusiastic

6. Team Player

7. People oriented

8. Team Player

9. Warmth / empathy

10. Organized

11. Interpersonal Skills

Willingness

(Preference / Values / other requirements)

1. Job location - Chennai

2. Ready to work in night shift (Shifts upto 10pm)

3. Ready to work in rotational week-offs (6 days in a month) 4. Extended working hours during festive and season times 5. Shift timing - 9 hours with strict adherence

Profile @CaratLane

Your KRA/KPI

1. Communicate with the customer via calls / email and resolve all the post sale queries

2. Addressing all customer queries

3. Following up with the customers

4. Timely responding to the customers

5. Retaining the existing and new customers

6. Coordinate with inter departmental personnel

7. Working on ERP system, Magento, Ameo etc.

General

Other

(Common details)

1. Employment type - Full-time

2. Reporting to Manager

Jewellery consultants

Job Description

Eligibility Criteria

Education, Certificate (Relevant education, achievement &

certification)

1. Any bachelor degree is mandatory

2. MS Office certification / part of curriculum

Knowledge

(knowledge gained in the past relevant to this requirement)

1. Knowledge in front-end retail operations

2. Selling & customer service

3. Basic knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage

Skills

(Specific job skills required for this job)

1. Communication - Excellent verbal communication in English(Mandatory) & regional language.

2. Basic computer operating knowledge

3. E-mail communication

4. Basic knowledge of Point of Sale system (POS)

Experience

(Specific type or

amount of

experience)

1. 1 - 3 years of relevant experience in front-end retail operations. Preferably with an established Retail Brand 2. Freshers with high level of communication skills and attitude to serve customers

Suitability Criteria

Success Behaviors (Traits like

interpersonal skills etc.)

1. Enthusiastic

2. Selling(Passion to Sell)

3. Interpersonal Skills

4. Influencing

5. Analytical

6. Pressure Tolerance

7. People oriented

8. Strong Team Player

9. Warmth / empathy

10. Organized

11. Willing to take Ownership

12. Willingness to Learn

13. Well groomed

Willingness

(Preference / Values / other requirements)

1. Job location - Across India

2. Ability to work as per Brand guidelines and set schedules. 3. Extended working hours during weekends, Festivals and season time

4. Shift timing - Minimum 9 hours with strict adherence 5. High Integrity (non-negotiable)

Profile @CaratLane

Your KRA/KPI

1. Attend and assist the customers at store and provide adequate product knowledge

2. Influencing and selling jewellery

3. Achieve target - Monthly / Seasonal

4. Maintain high VM standard at store

5. Addressing all customer queries

6. Following up with the customers

7. Ensure that the store is clean, safe and presentable for customers

8. Completing payment transactions; preparing merchandise for delivery.

9. Retaining the existing or new customers

10. Maintain and monitor store inventory

11. Coordinating with inter departmental personnel

12. Working on POS, ERP system, Magento etc

General

Other

(Common details)

1. CTC - Rs.2.4 to 3 lacs

2. Employment type - Full-time

3. Reporting to ASM / Store Manager

Online sales - 3

Job Description

Eligibility Criteria

Education, Certificate (Relevant education, achievement &

certification)

1. Any bachelor degree is mandatory

2. MS Office certification / working knowledge is mandatory

Knowledge

(knowledge gained in the past for this

requirement)

1. Knowledge of Voice & Non-voice

2. Online sales / offline sales / customer service

3. Good knowledge of Jewellery - Gold, Diamond, Platinum and Silver

Skills

(Specific job skills required for this job)

1. Communication - Mandatory - Good spoken skill in English & Hindi and any other regional language in addition to this 2. Technology skills - Surfing - Google, Whatsapp, FB etc. 3. Computer operating knowledge. Good in MS Excel 4. Good English writing skill - Mandatory for E-mail and Chat team

Experience

(Specific type or

amount of

experience)

1. 3 - 5 years of relevant experience in voice / non-voice & from jewelry industry is preferred

2. Customer service background (Eg. banking / e-commerce / service industry)

3. Should have handled a team(min of 5 members)

Suitability Criteria

Success Behaviors (Traits like

interpersonal skills etc.)

1. Organizational compatibility

2. Organized

3. People oriented

4. Precise

5. Influencing

6. Analytical

7. Pressure Tolerance

8. Provides direction

9. Public speaking

10. Selling

11. Warmth / Empathy

12. Motivation

13. Interpersonal skills

Willingness

(Preference / Values / other requirements)

1. Ready to work in night shift

2. Ready to work in rotational week-offs (6 days in a month) 3. Extended working hours during festive and season times 4. Shift timing - 9 hours with strict adherence

Profile @CaratLane

Your KRA/KPI

1. Leading the team - Pre or post sales

2. Delivering 5 star experience to the customers

3. Setting high standards of work environment

4. Ensuring excellent customer service

5. Periodically evaluating team performance

6. Play a HR / Trainer role in Hiring and training the team 7. Involving in the development of team members

8. Handling difficult or irate customers

9. Communicate with the customer via calls / email and resolve all the post sale queries

10. Addressing all customer queries

11. Following up with the customers

12. Ensuring timely respond to the customers

13. Retaining the existing and new customers

14. Coordinate with inter departmental personnel

15. Working on ERP system, Magento, Ameo etc.

16. Delegate the work

General

Other

(Common details)

1. CTC - Rs.5 - 7 lacs

2. Employment type - Full-time

3. Reporting to Manager, Online Sales

OMNI OLD JD

Job Description

Eligibility Criteria

Suitability Criteria

Profile @CaratLane

Education, Certificate

(Relevant education,

achievement &

certification)

1. Any bachelor degree is mandatory

2. MS Office certification / part of curriculum

Knowledge

(knowledge gained in

the past relevant to

this requirement)

1. Knowledge in front-end retail operations

2. Selling & customer service

3. Basic knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage

Skills

(Specific job skills

required for this job)

1. Communication - Excellent verbal communication in English(Mandatory) & regional language.

2. Basic computer operating knowledge

3. E-mail communication

Experience

(Specific type or

amount of

experience)

1. 1 - 3 years of relevant experience in front-end retail operations/online sales.

2. Freshers with high level of communication skills and attitude to serve customers

Success Behaviors

(Traits like

interpersonal skills

etc.)

1. Enthusiastic

2. Selling(Passion to Sell)

3. Interpersonal Skills

4. Influencing

5. Analytical

6. Pressure Tolerance

7. People oriented

8. Strong Team Player

9. Warmth / empathy

10. Organized

11. Willing to take Ownership

12. Willingness to Learn

13. Well groomed

Willingness

(Preference / Values

/ other requirements)

1. Job location - Across India

2. Ability to work as per Brand guidelines and set schedules. 3. Extended working hours during weekends, Festivals and season time

4. Shift timing - Minimum 9 hours with strict adherence 5. High Integrity (non-negotiable)

Your KRA/KPI 1. Attend and assist the customers at store and provide adequate product knowledge

General

2. Influencing and selling jewellery

3. Achieve target - Monthly / Seasonal

4. Interaction with potential customers through voice call / online chat to fix appointment and closure of sales process 5. Ability to create a need for the product for the customer 6. Strict adherence to schedules

7. Addressing all customer queries

8. Following up with the customers

9. Retaining the existing or new customers

10. Coordinating with inter departmental personnel

Other

(Common details)

1. CTC - Rs.2.5 to 4 lacs 2. Employment type - Full-time

Job Classification

Industry: Gems & Jewellery
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Freshers

Contact Details:

Company: Caratlane
Location(s): Chennai

+ View Contact

Keyskills:   Sales Outbound Sales Telesales Online Sales Bpo Sales BPO Inbound Sales Customer Service Sales Process B2C Sales Insurance

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₹ -4 Lacs P.A

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Caratlane

CaratLane was founded in 2008 to address a common dilemma among women. The lack of jewelry that combined exquisite design with everyday wearability. Bridging the gap between special-occasion designs and dynamic lifestyles, CaratLane made diamond jewellery accessible, affordable, and effortlessly ti...

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