Ticketing Executive @ Workfreaks

Job Description

Role Overview:

We are looking for a Ticketing Executive with a strong flair for hospitality to manage and handle villa reservations through both online and offline booking channels. The role requires excellent communication skills and a customer-focused approach to ensure smooth booking experiences for guests.



Key Responsibilities:



• Handle all villa reservations and bookings via online platforms, phone calls, emails, and walk-ins

• Coordinate with internal teams to confirm availability, pricing, and booking details

• Respond promptly and professionally to customer inquiries and booking requests

• Maintain accurate booking records and update reservation systems regularly

• Ensure smooth check-in and check-out coordination with operations teams

• Upsell services and maximize occupancy through effective communication

• Handle customer concerns and resolve booking-related issues efficiently
  
  

Required Skills & Qualifications:



• Excellent spoken and written English

• Ability to communicate in Tamil and Hindi

• Strong customer service and hospitality orientation

• Good coordination, follow-up, and organizational skills

• Basic computer knowledge and familiarity with booking systems or online portals
  
  

Experience:



• Experience in hotels, resorts, or hospitality bookings is an added advantage

• Freshers with strong communication skills and interest in hospitality may also apply
  
  

Preferred Candidate Profile:



• Passion for hospitality and guest satisfaction

• Professional attitude with a pleasant personality

• Ability to handle multiple bookings and work under pressure

 

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   communication skills coordination skills ticketing