Hiring For International chat Process Mumbai - Walk-in Interviews
- Sutherland
- 0 - 1 years
- Mumbai
- 10 days ago
- Email to a friend
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Job Description
Job Description: International Chat Process (Night Shift):- We are hiring enthusiastic and customer-oriented individuals for our International Chat Process. This role involves providing non-voice (chat-based) customer support to international clients while working in 24x7 rotational shifts, including night shifts.
Key Responsibilities:-
- Provide high-quality chat-based support to international customers.
- Respond to customer queries promptly and professionally via live chat.
- Troubleshoot issues and provide accurate, effective resolutions.
- Handle multiple chats simultaneously while maintaining quality standards.
- Ensure customer satisfaction by following defined SLAs, quality, and performance metrics.
- Document customer interactions and update details accurately in internal systems.
- Adhere to company policies, processes, and compliance guidelines.
- Work in 24x7 rotational shifts, including night shifts and rotational weekly offs.
Preferred Candidate Profile:-
- Excellent English written communication skills (verbal skills are an added advantage).
- Strong problem-solving and analytical abilities.
- Customer-focused approach with attention to detail.
- Comfortable working in rotational shifts (24/7 operations), including night shifts.
- Basic proficiency in MS Office tools (Outlook, Word, Excel).
- Ability to multitask and manage multiple chats efficiently.
- Team player with a proactive, professional attitude.
Eligibility Travel Boundaries:- Only candidates residing within 1.5 km of the nearest railway station in the below areas are eligible to apply:
- Central Line: Kalyan to Sion Harbor Line: Wadala to Panvel (excluding Taloja & Sukhapur)
- Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)
Shift & Weekly Off:-
- Shift: 24x7 rotational (including night shifts)
- Weekly Off: 2 rotational offs
Perks & Benefits:-
- Lucrative performance-based incentives
- Cab facility for safe and convenient travel (travel allowance included)
- Medical insurance coverage
- Work-life balance with 2 weekly offs
How to Apply:- Join us and be part of a dynamic team delivering exceptional global customer support! Contact HR: Prerana
Email ID Pr**********y@su*************l.com
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TA*******k@Su*************l.com
Preferred candidate profile
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Voice - OtherEmployement Type: Walk-insContact Details:
Company: SutherlandLocation(s): Mumbai
Keyskills: Customer Support Excellent Verbal And Written Communication Skills Typing Speed International Chat Process International BPO US Process Fluent English International Non Voice Chat Support Fresher Hiring
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Sutherland
\n\nTech Mahindra is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes.
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