IT Executive / IT Support Lead
- NA
- 4 - 6 years
- Mumbai
- 3 days ago
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Job Description
Job Title: IT Executive / IT Support Lead
Location: Corporate Office
Experience: 4 - 6 Years
Employment Type: Full-time
Job Summary
We are seeking a hands-on IT Executive with approximately 5 years of corporate IT experience to manage day-to-day hardware, software, network, and user support operations. The role focuses on ensuring smooth IT functioning, minimal downtime, and effective coordination with vendors.
Key Responsibilities
- Install, configure, and maintain desktops, laptops, printers, and peripherals
- Troubleshoot and resolve hardware, software, and connectivity issues
- Manage LAN, Wi-Fi, routers, switches, and internet connectivity
- Provide L1/L2 user support, including system access, email, and printer issues
- Install and support Windows OS, MS Office, antivirus, backup solutions
- Assist in managing ERP / CRM / accounting software at user level
- Ensure data backups, endpoint security, and system updates
- Maintain IT asset inventory, documentation, and license records
- Coordinate with IT vendors, ISPs, and AMC partners
- Follow company IT security policies and best practices
Required Qualifications & Skills
- Bachelors degree in IT / Computer Science / Engineering
- 46 years of experience in corporate IT support
- Strong knowledge of desktop/laptop hardware, Windows OS, MS Office
- Basic understanding of networking (LAN, Wi-Fi)
- Experience with Microsoft 365 / Google Workspace
- Good troubleshooting, communication, and documentation skills
Preferred Skills
- Exposure to ERP / CRM systems
- Basic knowledge of Windows Server / Active Directory
- Familiarity with remote support tools
- IT certifications (A+, MCSA, CCNA) advantage
Reporting To
- IT Manager / Admin Head / Operations Head
Ideal Candidate Profile
A dependable, execution-focused IT professional who can independently manage daily IT operations and grow into a senior IT role.
Job Classification
Industry: Pharmaceutical & Life SciencesFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: NALocation(s): Mumbai
Keyskills: Desktop Support IT Support IT Operations
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Founded in 1988, ETP is an Omni-channel Retail Solutions company headquartered in Singapore, serving market leaders in more than 22 countries across Asia Pacific, India and the Middle East. ETP€™s omni-channel solutions include omni-channel POS, Mobility, CRM, Marketing and Promotion Campaigns, ...
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