DOT Net - Duck creek - L3 Support Analyst
- Zensar
- 6 - 8 years
- Hyderabad
- 2 months ago
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Job Description
Application -L3 Mid Support Analyst 6-8 Ys Exp
Core / Must Have Skills
Net 6.0 and above, Duck Creek, IIS, SQL, Insurance knowledge, CI/CD pipeline, deployment process, GIT Hub, Azure Cloud
Key Responsibilities:
- AMS to support for Canada and Poland users.
- weekend support is for bi-monthly release deployments,
- Resolving incidents and requests based on standard operating procedures, Perform basic troubleshooting of application, Escalate to L3 where necessary
Provide end user support, Application monitoring and maintenance, - Conducting regular scheduled activities such as application releases and month end, Incident management, Ensure SOPs are created and maintained,
- Identify opportunities for service improvement,
- Running scheduled activities on a daily and monthly basis, Incident Request /Service Request Management
Daily Application Checkout & Monitoring / Deployments on prod -1 and prod, - Monthly Patching Post checkout (Follow daily App checkout),
- Housekeeping Cleanup activity (Disk space allert/Share folder Alert- Application folder), DR & Testing (Dry Run)
Proactive License tracking/ Certificate Renewal, Incident Management Process /SOT/Informing App manager on the MI in detail
Business Communication to stakeholders when required on Maintenance window, - Raise RITM based on adhoc request (server build/DB creation),
- Adhoc Patching Co-ordinate with respective team to get the details & fix,
- Creating application documents / Datapack / Runbooks / KEDB for standard request,
- The Prod defect scope will be post warranty period.
Qualifications:
- Bachelor s degree in computer science, Information Technology, or a related field.
- 6-8 Years of Experience
- Proven troubleshooting skills with a focus on analysis and resolution of complex issues.
- Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.
- A quick learner with a proactive approach to problem-solving and the ability to work independently as well as part of a team.
Mandatory:
- 3 Days working in a week and 10 days in a month from Client Office
Shift
- 5:30 PM IST to 5:30 AM IST
- Weekend Yes during Patch activities
- Location : Gurgaon (Preferable) or Bangalore
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: ZensarLocation(s): Hyderabad
Keyskills: Housekeeping Computer science Business communication IIS Support Analyst Incident management Troubleshooting Information technology Monitoring SQL
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