Cognizant hiring freshers - Ahmedabad (Work from Office)

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Cognizant hiring freshers - Ahmedabad (Work from Office)

Cognizant
0 years
Ahmedabad
12 hours ago
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Job Description

Shift: Day shift (Mon to Fri)

Location: GIFT City, District Gandhinagar , Ahmedabad

Role Objective

Evaluating pre-recorded audio calls and transcripts for the Ads for Quality and Compliance parameters outlined. Based on the guidelines provided, identify and evaluate potential frauds or any possibility of customers' sensitive information being collected or misused by the advertisers (relating to call quality, scam etc.)

Role responsibilities

Obtain consumer / provider information by listening to telephone calls/ text & messages
Determine eligibility by comparing consumer / provider information to requirements
Based on the pre-recorded calls, Identify Scam/Phishing and customers sensitive information
Meet the required target and quality metrics
Work effectively with other teams

Skills/Qualifications

[IMPORTANT] Comprehensive and analytical skills
[IMPORTANT] Good knowledge of websites, and how to navigate to obtain desired information
[IMPORTANT] Excellent Communication Skills (both written & oral)
[IMPORTANT] Decision making skills
Strong Logical/ Analytical skills (cognitive ability)
Multi tasking ability
Excellent time management skills, most workload involves fluctuation
Extremely proactive and organized with a track record of success in a team environment
Basic knowledge of excel sheets

Preferred Attributes

Possesses basic knowledge on the US culture
Relevant experience from customer service is an added advantage

Job Classification

Industry: BPM / BPO
Functional Area / Department: Other
Role Category: Other
Role: Other
Employement Type: Freshers

Contact Details:

Company: Cognizant
Location(s): Ahmedabad

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Keyskills: Non Voice Process International Non Voice Semi Voice Chat Chat Support Non Voice Bpo Non Voice International Chat Process Email Process Chat Process

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Cognizant

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Cognizant hiring freshers - Ahmedabad (Work from Office)

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