Cloud Support Engineer - International Voice & Chat @ iOPEX

Job Description

Greetings From IOPEX !!!

We are hiring for Cloud Support - Voice..

Job Criteria:

• We are seeking a highly skilled Cloud Support Specialist to join our team.
• The successful candidate will be responsible for reviewing the technical aspects of complex customer issues related to Microsoft 365, Google Workspace, and other SaaS applications.
• This role requires a strong technical background, excellent communication, problem-solving skills, and the ability to communicate complex technical information to customers.

Required Skills:

• Excellent verbal communication skills in English
• Minimum 6 months of experience in an Cloud Technical Support
• Ability to handle real-time voice calls.
• Any UG qualification
• Immediate joiner (within 15 - 20days)

Roles & Responsibilities:

• Review and analyse complex technical issues related to Microsoft 365,
• Google Workspace, and other SaaS applications, identifying root causes and potential solutions.
• Strong interpersonal, communication, and planning skills, along with
• critical thinking and decision-making abilities.
• Ability to multitask across multiple customer issues while maintaining accurate status documentation.
• Ability to solve complex technical implementations both independently and as part of a team.
• Understand customer issues and requirements to ensure the correct solution is delivered.
• Excellent communication skill to directly communicate with different stakeholder and customers (phone, chat, emails)
• Advanced knowledge of Windows and Mac operating systems.
• Additional certifications such as G Suite, Microsoft Azure, etc.

Location: Chennai, Ambit IT Park

Compensation: CTC: 3 to 5.5 LPA (varies based on candidate experience)

Perks & Benefits: - Cab facility - PF & ESI / Health Insurance - IJP & career progression plans

Shift Timings & Off: 5-days work, 2 days week off with rotational shifts (Predominantly night shifts)

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Keyskills:   Cloud Support Excellent Communication Skills Technical Support Technical Voice Process International Voice Process Usa Azure Application Support Microsoft 365 Azure Cloud GCP Excellent Communication In English Cloud Google Suite Microsoft Azure Us Voice Process