Patient Care Coordinator
- Manipal Hospitals
- 1 - 5 years
- Bengaluru
- 10 days ago
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Job Description
Job Description: The Patient Care Coordinator at Manipal Hospitals will play a crucial role in ensuring a high level of patient satisfaction and care throughout the patient's journey. This position involves coordinating patient services, managing appointments, and serving as a liaison between patients and healthcare providers. The coordinator will assist patients in navigating healthcare services, addressing concerns, and providing education about treatments and procedures. Key Responsibilities:
- Greet patients and manage check-in and check-out procedures.
- Schedule appointments and follow-ups for patients, ensuring optimal use of provider time.
- Answer patient inquiries regarding their care, medications, and health plans.
- Collaborate with healthcare providers to ensure cohesive patient care.
- Assist with insurance verification and processing patient forms.
- Maintain accurate patient records and manage data entry tasks.
- Provide support in managing patient flow and ensuring timely care.
- Monitor patient satisfaction and follow up on feedback. Skills Required:
- Strong communication and interpersonal skills to interact effectively with patients and staff.
- Excellent organizational skills and attention to detail.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- Problem-solving skills to address patient issues effectively.
- Empathy and compassion for patients in healthcare settings.
- Proficient in computer applications and health information systems. Tools Required:
- Familiarity with Electronic Health Record (EHR) systems.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Knowledge of scheduling software and patient management tools.
- Experience with billing software and insurance processing systems is a plus. This role is vital in creating a welcoming atmosphere and ensuring that patients receive the care they need in a timely and efficient manner. At Manipal Hospitals, the Patient Care Coordinator will contribute to a patient-centered environment focused on excellent service delivery.
Roles and Responsibilities
About the Role:
The Patient Care Coordinator at Manipal Hospitals plays a crucial role in managing patient interactions and ensuring a seamless experience throughout their healthcare journey. This position involves liaising between patients and healthcare providers to facilitate communication and enhance patient satisfaction. The coordinator also supports administrative functions to help streamline operations within the hospital. About the Team:
You will be part of a dedicated team focused on delivering high-quality patient care. The team comprises healthcare professionals, administrative staff, and support personnel committed to creating a compassionate and efficient environment for patients. Collaboration within the team is vital to achieving the hospital's goals and maintaining a patient-centric approach. You are Responsible for:
Coordinating patient appointments and follow-ups to ensure timely care.
Providing information to patients about treatments, procedures, and hospital policies.
Managing patient records and ensuring confidentiality compliance.
Assisting in resolving patient inquiries and concerns promptly.
Supporting the healthcare team in delivering quality patient care. To succeed in this role you should have the following:
Excellent communication and interpersonal skills to effectively interact with patients and staff.
Strong organizational skills to manage multiple tasks and prioritize effectively.
A compassionate attitude and a commitment to enhancing the patient experience.
Basic knowledge of healthcare operations and administrative processes.
Proficiency in using healthcare management software and tools.
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Healthcare & Life SciencesRole Category: Other Hospital StaffRole: Patient Service AssistantEmployement Type: Full timeContact Details:
Company: Manipal HospitalsLocation(s): Bengaluru
Keyskills: software healthcare operations computer application healthcare management interpersonal skills health microsoft office suite ehr coordination billing healthcare excel insurance processing system information systems hospital word powerpoint communication skills
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Manipal Hospitals
As a pioneer in Healthcare, Manipal Hospitals is among the top healthcare providers in India serving over 5 million patients annually. Today we stand as an integrated network with a pan-India footprint of 37 hospitals across 19 cities with 10,500 beds, and a talented pool of over 5,600 doctors an...
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