Process Associate @ IGT Solutions

Job Description

Job Description:
We are hiring Customer Support Executives for an International Voice Process (Airlines). The role involves handling inbound/outbound calls from international customers and providing exceptional service related to airline queries.

Key Responsibilities:

• Handle customer queries via voice support for international airline clients
  
• Assist customers with bookings, cancellations, rescheduling, and general inquiries
  
• Ensure high-quality customer service and first-call resolution
  
• Maintain professional communication and follow process guidelines
  

Requirements:

• Excellent English communication skills (verbal & comprehension)
  
• Customer-focused approach with problem-solving abilities
  
• Willingness to work in rotational shifts
  
• Prior international BPO/airlines experience is a plus (freshers with excellent communication may apply)
  

Work Schedule:

• 5 days working
  
• 2 rotational weekly offs
  
• Rotational shifts (including night shifts)
  

Salary & Benefits:

• Salary: 28,000 32,000 per month
  
• Attractive incentives
  
• Retention bonus
  
• Growth opportunities in an international process
  

Interested candidates can apply

Swati : 9643109*** Call/ whats app

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   International Voice Process US Process Customer Support Customer Service Airline Process Travel Process GDS International Process International Ticketing Amadeus UK Process