Ideal candidates have the following education/professional background:
Ticketing Tools Experience: such as ServiceNow, Jira, or equivalent.
Education & Experience: Associate degree or equivalent technical certification; 45 years in IT support or related role.
Technical Skills: Hands-on familiarity with Microsoft Azure services and Snowflake; coding experience (e.g.: Python, PowerShell, Bash, or SQL); willing to automate recurring operational tasks (e.g.: Azure Automate or similar).
Process Orientation: Ability to follow and help establish standard work for incident handling and escalation.
Strong communication skills for interacting with end-users and technical teams

Keyskills: Azure L1 Support Ticketing Tools Snowflake ServiceNow AWS Jira SQL