Support Engineer- Google cloud
- Tata Consultancy
- 4 - 8 years
- Indore
- 16 days ago
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Job Description
Dear Candidates,
Greetings from TCS!!!!
TCS is looking for Support Engineer - Google Cloud
Experience: 4-8 years
Location: Chennai / Indore
Date of interview: 25/04/2026
Mode of interview: Virtual
Job requirements:
Essential Skills & Experience
- Expertlevel Google Workspace product and architecture knowledge, including crossproduct dependencies and enterprise deployment patterns
- Deep understanding of identity, authentication, authorization, and access control across Workspace and external identity providers- Deep knowledge of SAML/SSO, 2FA, and Identity Providers (Okta, Azure AD).
- Google Apps Script / AppScript: Development and troubleshooting of scripts used for automation, validation, reporting, and advanced admin workflows
- Strong foundations in networking, DNS, APIs, HTTP flows, identity chains, and email transport
Key responsibilities:
- Deliver advanced, endtoend technical support across the complete Google Workspace ecosystem, including Gmail, Drive, Calendar, Meet, Chat, Admin Console, Vault, security controls, and enterprise integrations
- Own complex, multiproduct, enterprisegrade cases from intake through resolution, operating under stringent enterprise SLOs for responsiveness, resolution, and customer communication
- Perform deep technical diagnostics across identity, security, networking, email, APIs, and Workspace configurations to isolate root cause in ambiguous and nonstandard failure scenarios
- Manage highseverity escalations, acting as the technical interface between customers and Google Engineering, SRE, and Product teams
- Identify, document, and track suspected product defects, producing engineeringquality escalation artifacts and following issues through the bug lifecycle
- Provide strategic technical guidance to enterprise administrators on architecture, configuration, security posture, automation strategy, and bestpractice adoption (advisory only; no managed services execution)
- Use programming and scripting to analyze issues, automate administrative actions, validate configurations, and accelerate resolution of complex cases
- Develop and maintain scripts, tools, and automation artifacts to improve efficiency, consistency, and diagnostic accuracy within EGS operations
- Act as a technical mentor and escalation authority, supporting lowertier engineers through consults and structured knowledge transfer
- Contribute to and curate internal knowledge bases, advanced troubleshooting guides, and reusable automation assets
- Operate strictly within EGS scope, excluding billing disputes, contractual discussions, enterprise quotetocash processes, or implementation ownership
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: Cloud System AdministrationEmployement Type: Full timeContact Details:
Company: Tata ConsultancyLocation(s): Indore
Keyskills: Google Workspace Google Apps Script DNS Google Api
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Tata Consultancy
Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India. As of February 2021, TCS is the largest IT services company in the world by market ca...
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