Mainframe Production Support Professional
- CGI
- 2 - 6 years
- Hyderabad
- 3 months ago
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Job Description
- Work Model: 24x7 rotational shifts, ODC environment (no personal digital devices) Responsibilities Act as SRE for Digital Banking, Middleware, and Infra components
- Provide production support for Internet Banking, Mobile Banking, Cards, Payments, Digital Wallets, APIs
- Troubleshoot customer authentication flows (SSO, OAuth, 2FA, session management)
- Lead and drive P1/P2 bridge calls, coordinating with app, infra, DB, and network teams
- Support API-driven integrations with third-party fintech/payment partners
- Perform proactive monitoring, certificate renewals, and infra health checks
- Enhance observability (Dynatrace, Logscale, Splunk, Grafana, Bigpanda, ThousandEyes)
- Propose and implement automation solutions (Jenkins, Ansible AWX, Python, Shell) to reduce manual work
- Support release and deployment readiness for digital channels in ODC environment
- Conduct RCA for major incidents and recommend resilience & scalability improvements
- Monitor SLIs/SLOs for digital user experience (latency, availability, throughput)
- Ensure security & compliance for API and digital banking platforms (SSL/TLS, PCI, fraud monitoring)
- Partner with client stakeholders to maintain operational stability and high availability
- Collaborate with business stakeholders on banking-critical issues and ensure compliance with SLAs and regulatory standards
- Participate in DR drills, HA testing, and compliance audits
- Core Technologies (L2 / Deep Knowledge) OpenShift (Kubernetes), Linux/Unix/Windows, Database, Networking, Middleware,Common Tools (L1.5 Awareness for All) Bigpanda, Grafana, ThousandEyes, Splunk, ServiceNow, Jira, Confluence, Netcool, Siren, Glassbox
- Must Have Skills Strong experience in Digital Banking & Middleware application support
- Hands-on experience with Internet/Mobile banking platforms, card services, and payment gateways
- Infra knowledge (servers, certificates, OS, networking)
- Strong observability and monitoring (Dynatrace, Logscale, Splunk)
- Incident management & RCA leadership, especially in client-facing bridge calls
- Strong Knowledge of ITIL processes (Incident, Problem, Change, Major Incident Management)
- Awareness of banking compliance standards (PCI-DSS, SOX, InfoSec policies)
- Ability to work under strict SLAs and regulatory environments
- Nice to Have Kafka, VFaas, F5/Datapower, Akamai Control Center
- Salesforce (Apex), Pega, SharePoint,Java, Node.js, JavaScript, Python, C#,ETL, Hadoop, Teradata, Bigdata,Evolven, Ansible AWX, CI/CD and automation (Jenkins, Ansible)
- Ansible
- Grafana
- Splunk
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: DevOpsRole: Release EngineerEmployement Type: Full timeContact Details:
Company: CGILocation(s): Hyderabad
Keyskills: Mainframe Production Support kubernetes confluence site reliability engineering ansible apex salesforce java linux jenkins hadoop etl jira python teradata sre user experience javascript grafana shell compliance kafka splunk mainframe mobile banking
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