Servicenow ITSM Integrations - Senior Technical Consultant
- Fujitsu
- 5 - 9 years
- Hyderabad
- 17 days ago
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Job Description
- We are looking for a ServiceNow ITSM and Integration Specialist to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform
- The role holder willIn-depth knowledge of the ServiceNow Platform, technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards
- Hands on ITSM process implementation experience on ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, etc
- Hands on Integration implementation experience and In-depth knowledge of designing, developing complex solution of integration of ServiceNow with external tools (eg, SalesForce, SCOM , MuleSoft, SnapLogic, Perspectium etc
- ) And ServiceNow to ServiceNow Integration as per Business needs
- In-depth knowledge of Inbound and Outbound Integrations and concepts Rest and Soap services
- Hands on implementation experience on Bi-directional Integrations custom integration
- Hands on experience on implementation of Custom Rest and Soap services
- Identification design of ServiceNow integration requirements, includingServiceNow Mid-tier setupEvent Management integrationService Mapping Discovery integration (CMDB)Develop and configure ServiceNow ITSM application, Service Portal in accordance with customer requirements and best practices
- Collaborate with business stakeholders to gather and analyze requirements and translate them into technical specifications and solutions
- Develop UI forms, UI Actions, notifications, workflows, Transform Maps, and Flows via Flow Designer
- Create JavaScript server/client code and components: Script Includes, Business Rules, Client Scripts, ACLs, etc
- Create, modify, and publish service catalog and Record producers
- Suggest and implement proposals for process improvements within projects, once agreed
- Provide technical documentation on modules / products, following company standards on customer projects
- Maintain high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and Java Scripting, HTML
- Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users
- Advise, mentor, and provide hands-on assistance to other team members regarding the technical solution design and execution
- Develop and document best practice approaches and reusable assets for the deployment team
- Create and design user stories as well as assess solution built by developers and Support and Perform system testing and systems integration testing
- Support user acceptance testingSupport go-live and early life/warranty support periods
- Stay up to date with the latest ServiceNow features and functionalities and make recommendations for improvement
Location - Bengaluru,Chennai,Hyderabad,Noida,Pune
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: FujitsuLocation(s): Hyderabad
Keyskills: Servicenow ITSM rest user stories javascript change management salesforce servicenow java itsm ui systems integration technical documentation digital transformation soap
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Fujitsu
Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries
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