Hiring For International Non-Voice Process- Mohali!!!
- Teleperformance
- 0 - 3 years
- Mohali, Chandigarh
- 17 days ago
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Job Description
TP is an equal opportunity employer and embodies the spirit of enhancing human relationships. As part of TP, each one belongs to a global team of inspired and passionate people with a global scale and local presence to assist the customers in solving queries related to feedback, requests, complaints etc. Ensuring timely and professional responses to all the queries, requests & complaints received enabling satisfaction of the customer.
Key Responsibilities and Accountabilities:
- Handle queries and complaints of customers of the renowned technology company.
- Transaction handling Services, Problem Solving Efficiency
- Numerical Ability, High level of accuracy
- Energetic, friendly, and approachable individuals who understand the importance of great customer service.
- Responsible for delivering high quality and productivity results that meet the identified targets.
- Ability to handle a tough situation with the customer.
- Strong ability to multitask and take fast decisions independently.
- Maintains composure and patience with customers.
- Correctly follow and implement different quality standards/definition documents.
- Open to work in 24*7 environment.
- 5 days working 10 hours of shift 9 hours of login.
- High School 12th Pass and Above
- Understanding & Knowledge of English, Current Events.
Minimum Skills:
- Good verbal, written and listening skills (English)
- Understands details of several functions to provide quality service Initiative.
- Preferred Intl. BPO experience in Voice/email/chat campaign Preferred Email Innovative
- Basics of Excel, MS Word, and PowerPoint
- Assist customers via email or chat.
- Basic Knowledge of Cab Service and new economy business
- Good comprehension skills
- Analytical & Probing skills
- Open to 24/7 environment
- Good comprehension skills
Interested candidates kindly share your updated CV to HR-Divya- 7603885***.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Teleperformance (TP)Location(s): Mohali, Chandigarh
Keyskills: Non Voice Process International Chat Process International BPO Blended Process Customer Service International Non Voice Chat Support Non Voice Email Process Chat Process US Process Customer Support International Process Us Voice Process Web Chat
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