Service desk ( 2-6 years of experience ) | Insight Enterprises
- Insight Direct India
- 2 - 6 years
- Noida, Gurugram
- 21 days ago
- Email to a friend
- Report this job
Job Description
If interested, please share your resume at email id - am*******a@in****t.com
The Service Desk Representative is responsible for supporting all desktop hardware, software and telecommunications equipment. As a Service Desk Representative, you are the front line in support of Insight Customers. In this role, you will respond to customer inquiries in person, via phone, email, and chat. Along the way, you will get to:
- Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases.
- Respond to all Customer requests in timely and professional manner.
- Instruct end users in the appropriate use of equipment, software, and/or reference materials.
- Assist with all aspects of technical support, including on-site visits as needed.
- Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.
- Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals.
- Research/troubleshoot issues using the tools available.
- Navigate internal/external reference support materials.
- Proactively following up on all open issues.
- Work closely with other team members to identify and suggest resolutions and improvements.
What were looking for
- Bachelors degree (field related)
- 2-7 years of overall experience is required
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Insight Direct IndiaLocation(s): Noida, Gurugram
Keyskills: Service Desk Microsoft Teams Service Desk Management Servicenow IT Service Desk ITSM MS Office MS Office Outlook ITIL
Similar positions
Insight Direct India
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in