Noc Analyst
- Mindsprint
- 1 - 6 years
- Chennai
- 2 months ago
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Job Description
Position Overview
The Network Operations Center (NOC) team is responsible for monitoring, managing, and maintaining an organization's IT infrastructure and network systems on a 24/7 basis. NOC team members ensure optimal network performance, quickly identify and resolve issues, and maintain system availability.
Key Responsibilities
Monitoring & Surveillance
- Monitor network performance and system health using monitoring tools and dashboards
- Track network traffic, bandwidth utilization, and system resources
- Observe alerts and notifications from network devices, servers, and applications
- Maintain constant vigilance over critical infrastructure components
- Execute scheduled maintenance tasks and system updates
Incident Management
- Respond to network alerts, outages, and performance degradation
- Escalate complex issues to appropriate technical teams (Level 2/3 support)
- Document all incidents, actions taken, and resolutions in ticketing systems
- Follow incident management procedures and SLA requirements
Communication & Reporting
- Communicate network status to stakeholders during incidents
- Provide regular status updates during critical events
- Generate daily, weekly, and monthly performance reports
- Maintain detailed logs of network activities and changes
Required Skills & Qualifications
Technical Skills
- Strong understanding of networking protocols (TCP/IP, DNS, DHCP, routing)
- Experience with network monitoring tools (SCOM, SolarWinds, DataDog, Ninja RMM, Graphana , Telegraph, Autosys)
- Familiarity with firewalls, routers, switches, and load balancers
- Knowledge of operating systems (Windows Server, Linux/Unix)
Certifications (Preferred)
- ITIL Foundation
Soft Skills
- Strong analytical and problem-solving abilities
- Excellent communication skills (written and verbal)
- Ability to work under pressure during critical incidents
- Detail-oriented with strong documentation skills
- Team player with good interpersonal skills
- Ability to work rotating shifts including nights, weekends, and holidays.
Experience Requirements
- 1-5 years of experience in IT operations, network administration, or help desk roles
- Experience with ticketing systems (ServiceNow, Jira, Remedy)
- Hands-on experience with network troubleshooting and diagnostics
- Understanding of ITIL processes and best practices
Work Environment
- 24/7/365 operations centre requiring shift work
- Fast-paced environment with multiple priorities
- Collaborative team setting with cross-functional interaction
- May require on-call availability
- Work from office all 5 working days
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: MindsprintLocation(s): Chennai
Keyskills: NOC Solarwinds SCOM Grafana Monitoring Tools
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