Senior Support Analyst @ Leading Client

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Senior Support Analyst

Leading Client
7 - 10 years
Bengaluru
3 days ago
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Job Description

Support, optimization and customization of loan servicing applications like- FiServ/Five9/Tempo
Managing cases, requests and enhancements using the ticketing system.
Ensuring that servicing applications are fully operational, and any loss of service is restored in a timely and efficient manner.
Providing a high level of service to business users and adhering to our strict SLAs for response and restoration times
Problem determination, workaround resolution, root cause analysis, incident management
Testing and verification of service releases, patches, requests and customizations in application.

Assist with the support of internal applications and infrastructure.
Ensure that solution and application support documentation is maintained to the highest quality and accuracy.
Responsibilities may require occasional late night and weekend work.

Job Classification

Industry: Recruitment / Staffing
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: Incident Management
Employement Type: Full time

Contact Details:

Company: Leading Client
Location(s): Bengaluru

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Keyskills: support analyst ticketing tools networking problem management root cause analysis change management sql itil certified technical support servicenow ticketing itsm incident management application support linux microsoft windows troubleshooting unix itil

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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