Design and deliver training programs for process trainers, focusing on soft skills, operations, and knowledge management.
Conduct training need analysis to identify gaps in employee skills and develop targeted training solutions.
Develop impact training plans to address identified gaps and improve overall performance.
Map out the knowledge required for various roles within the organization using mapping techniques.
Analyze training delivery methods to ensure effective transfer of knowledge.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Subject Matter ExpertEmployement Type: Full time