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Process Trainer @ Cognizant

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 Process Trainer

Job Description

Roles and Responsibilities

  • Design and deliver training programs for process trainers, focusing on soft skills, operations, and knowledge management.
  • Conduct training need analysis to identify gaps in employee skills and develop targeted training solutions.
  • Develop impact training plans to address identified gaps and improve overall performance.
  • Map out the knowledge required for various roles within the organization using mapping techniques.
  • Analyze training delivery methods to ensure effective transfer of knowledge.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Subject Matter Expert
Employement Type: Full time

Contact Details:

Company: Cognizant
Location(s): Hyderabad

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Keyskills:   Process Training Knowledge Management Mapping knowledge Training Need Analysis Training Analysis Behavioural Training Soft Skills Training Impact Training Value Generation Operations Training Delivery

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