Operation Manger- Managed Services
- NCR Corporation
- 7 - 12 years
- Mumbai
- 3 days ago
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Job Description
Location: Vikhroli, Mumbai
Shift: 5:00PM-2:00AM /6:00 PM -3:00AM
Key Areas of Responsibility
- Monitoring tickets and following defined standard work practices (including adherence to escalation parameters)
- End to end ownership of customer issues and escalations
- Quick decision-making in operational issues like technical downtime or cash-outs.
- Implementing strategies and delivering complex projects that require data analysis and vendor management, including Products and Services across the Banking Industry
- Maintaining effective communication with CSM organization driving escalations through closure.
- Adopt a data-driven approach for decision-making to improve operational efficiency, deliver measurable results, and enhance customer experience.
- Following standard work practices and adapting to operational changes as needed
- Working directly with customers and internal team members in a professional manner
Basic Qualifications
- Understanding of ATM lifecycle management, including installation, maintenance, and troubleshooting.
- Familiarity with cash forecasting tools, reconciliation processes, and ATM monitoring systems.
- Ability to work in a fast-paced environment. multi-task, time management and organizational skills
- Excellent communication skillset to interface directly with external customers and internal NCR Atleos parties.
- 6+ years of experience in a related work environment. Prior experience with ATM incident management, cash management preferred
- Technical knowledge of ATM functionality and Networking
- Ability to provide positive customer service through written and verbal communication
- Basic Personal Computer (PC) skills, including Microsoft Office, Windows Operating Systems (XP, Windows7), and basic networking applications (file transfer, remote commands, etc.)
- Basic telephone and customer service skills in a Service Desk / Help Desk environment (call or ticket management systems) and processes
- Willing to adopt new processes, technologies, practices and continuous training
- Ability to work as part of a team or independently
- Willing to work non-standard business hours as required by customers
Additional Qualifications
- Bachelors degree in engineering (BE/ B. Tech)
- Bachelors degree in business administration, Finance, or related fields BBA, B. Com, BCA
- Understanding of ITIL
- Help desk or technical support experience
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: Incident ManagementEmployement Type: Full timeContact Details:
Company: NCR CorporationLocation(s): Mumbai
Keyskills: Managed Services ATM Service Delivery Service Delivery Management Service Operations Service Management
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