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Associate Support Engineer @ Infinite

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 Associate Support Engineer

Job Description

Designation :- Associate Support Engineer

probation Period:- 3 Months
Stipend:- 18000/-
Service Bond:- 2 year /2 lakh
Qualification:- BCA, BSc,MCA
Ready to work shifts and flexible hours.
Good written and verbal communication skills.
CTC 3.6 LPA( Post Probation)
Work Location:- Noida


Role & responsibilities


Primary Skills:

  • Implement, maintain, and support desktop IT hardware including but not limited to telephones, desktop computers, printers.
  • Email/Chat supports the users, creating tickets and resolving issues.
  • Remotely Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/Desktops.
  • Assist users with technical issues in patient care systems.

Roles and Responsibilities

  • Diagnose and quickly resolve a wide range of Windows applications issues.
  • Basic troubleshooting knowledge for internet/LAN and WAN Connectivity issues
  • When the restoration is beyond the scope of the support escalate the issue/problem to an appropriate resolver group using IT Ticketing System.
  • Install, upgrade, support and troubleshoot for printers & related computer hardware.
  • Collaborate with other departments to identify and resolve cross-functional issues, ensuring that customer inquiries and issues are addressed in a timely and effective manner.
  • Customize & configure desktop hardware to meet specifications and business standards.
  • Strong technical written and verbal communication skills (Technical writing and Documentation of Infrastructure)
  • Strong organizational skills and ability to multi-task in a small business environment
  • Team players must be able to work with people within and outside of the IT department.
  • Customer service oriented.
  • Must be willing to work in shifts for 24/7 operating hours.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Infinite
Location(s): Noida, Gurugram

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Keyskills:   Email Support Chat Support Troubleshooting Ticketing Tools 24X7

 Fraud Alert to job seekers!

₹ .25-3.5 Lacs P.A

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Infinite

About Xperience Infinite: Xperience Infinite specializes in developing cutting-edge Computerized Maintenance Management System (CMMS) solutions tailored for UK-based retail giants. Our innovative products are designed to manage and maintain assets and resources efficiently, ensuring optimal perfor...