Team leader
- People Group
- 1 - 6 years
- Kolkata
- 1 month ago
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Job Description
1. Team Leadership & Supervision
- Manage, motivate, and guide a team of telesales agents.
- Set clear performance expectations and daily/weekly targets.
- Lead by exampledemonstrate best practices in sales calls.
2. Performance Monitoring & Reporting
- Track individual and team KPIs (call volume, conversion rate, revenue, etc.).
- Analyze call results and sales data to identify trends and improvement areas.
- Prepare performance reports for management.
3. Coaching & Training
- Conduct regular coaching sessions and one-on-one feedback meetings.
- Provide continuous training on product knowledge, sales techniques, and call handling.
- Support new hires during onboarding and ramp-up periods.
4. Quality Assurance
- Monitor live calls or recorded calls for quality assurance.
- Ensure compliance with scripts, company policies, and regulatory standards.
- Provide corrective guidance and set action plans to improve call quality.
5. Sales Strategy Execution
- Help implement sales campaigns, promotions, and new initiatives.
- Collaborate with sales managers to refine scripts, pitches, and objection-handling methods.
- Ensure the team follows the correct sales funnel and closing techniques.
6. Motivation & Team Culture
- Create a positive, energetic, and professional working environment.
- Run incentives, contests, and recognition programs.
- Address conflicts or morale issues quickly.
7. Administrative & Operational Duties
- Ensure schedule adherence (shift planning, breaks, coverage).
- Approve leaves and manage attendance or performance issues.
- Handle escalated customer calls or complex situations.
8. Collaboration & Communication
- Coordinate with marketing, customer service, and operations teams.
- Communicate updates, changes, and expectations clearly to the team.
- Provide management with insights from customer feedback and sales challenges.
Job Classification
Industry: Internet (OTT)Functional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: TelesalesEmployement Type: Full timeContact Details:
Company: People GroupLocation(s): Kolkata
Keyskills: Team Handling Inside sales Inbound Sales team Lead Outbound Sales B2C Sales Telesales Attrition Revenue Generation
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Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands and the worlds largest matrimonial service. It was founded with one simple objective - to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrim...
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