Technical Support Associate - Level I Service Desk - Noida
- Sahasya Global
- 1 - 4 years
- Noida, Gurugram
- 20 days ago
- Email to a friend
- Report this job
Job Description
Were Hiring | Level I Service Desk Technical Support Associate
Company: Top MNC
Job Title: Technical Support Associate (Level I Service Desk)
Work Location: Noida NSEZ
Work Mode: Full-time | 100% Onsite (Work from Office)
Compensation: As per experience
Joining: Immediate
Role Overview:
We are looking for a proactive and customer-focused Level I Service Desk / Technical Support Associate to provide voice and email-based technical support in a 24/7 environment. The role involves incident management, troubleshooting, and end-user support in alignment with ITIL best practices.
Educational Qualifications: Graduate / Undergraduate
Experience Desirable
- Minimum 6 months of experience in a similar Service Desk / Technical Support role
- ITIL Foundation certified
- Experience working in a 24/7 support environment
Experience Desirable
- 1+ year experience in a similar role
- Experience in Desktop Support / Application Support
- Exposure to ITSM ticketing tools
Basic Requirements:
- Strong understanding of Service Desk operations
- Excellent written and verbal communication skills
- Experience in International Voice Process
Hands-on experience in:
- Desktop Support & Application Support
- Active Directory & Workstation issues (Mandatory)
Key Responsibilities:
- Provide voice and email technical support ensuring resolution as per ITIL Incident Management process
- Own incidents and tickets from logging to closure, ensuring customer satisfaction
- Update and follow up on tickets for timely resolution
- Coordinate with vendors, problem management teams, and other support towers
- Perform incident lifecycle management, including escalation as per documented procedures
Troubleshoot:
- Applications (Off-the-shelf & customized)
- Printers & MFDs
- VPN software & collaboration tools
- Password reset & remote control tools
- Windows OS, MS Office, desktops, laptops, iPads, peripherals & networking
- Workplace IT, communications & collaboration tools (including IP Telephony)
- Proactive monitoring and escalation to ensure service continuity
Knowledge & Skills:
- Strong understanding of ITIL, ITSM, ServiceNow
- Troubleshooting expertise in BSOD, MS Outlook, MS Office Suite
Certifications preferred:
- CompTIA A+
- Microsoft Certified Desktop Support Technician (MCDST)
- CompTIA PDI+
- Microsoft Office Specialist (MOS)
- ITIL Help Desk Institute Analyst
- Mac OSx skills (added advantage)
- Excellent customer handling and communication skills
Interested candidates can apply or share their profiles to get started immediately - ak****c@sa**********l.com, whatsapp:9573584***.
Job Classification
Industry: Recruitment / StaffingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Technical Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Sahasya GlobalLocation(s): Noida, Gurugram
Keyskills: Troubleshooting Service Desk Microsoft Certified Desktop Support Technician IT Helpdesk Servicenow MS Outlook ITSM A+ ITIL MS Office Active Directory Microsoft Office Specialist MOS MCDST PDI+ Desktop Support IT Service Desk Technical Support BSOD MS Suite Comptia
Similar positions
Sahasya Global
IndiaMART is India?s largest online B2B marketplace, connecting buyers with suppliers. With a 60% market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small & Medium Enterprises (SMEs), Large Enterprises as well as individual...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in