International Voice- Customer Service-BPO
- IntouchCX
- 1 - 6 years
- Bengaluru
- 3 hours ago
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Job Description
Job Description
Urgent Hiring | International Voice - Apply Now!
Greetings from IntouchCX !
We are currently Hiring for International Voice
Customer Service Associate
Experience - Min 6months in International calls
Qualification - Undergraduate
Salary - Upto 30k + 6k performance based Incentives
Shift - US Night Shift
Contact Details: HR Pushpa
Mobile number : 9886288***
Email ID : pu**********a@in******x.com
Immediate Joiners Required
The role of the Customer Service Associate (CSA) - Voice, will be responsible for:
- Having daily interactions with the customer to handle issues from end to end via call
- Going the extra mile to engage customers in solving issues and ensuring satisfaction
- Quickly and effectively building rapport with customers while diagnosing and resolving ssues
- Providing white glove service and having the ability to provide an overall excellent customer experience
Essential Functions:
- Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems
- Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
- Actively listen to the customer, and show empathy and patience
- Provide information to the client and place appropriate notes in system
Critical Skills:
- Ability to work in a fast-paced, hectic, changing environment
- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
- Ability to operate a phone system and personal computer
- Ability to adhere to all organizational policies and procedures
- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
Educational/Work Experience and Requirements
Must have minimum 6 months experience in customer support -In International Voice.
Must successfully pass a background check
High school diploma or equivalent required
Post secondary degree is a plus
Benefits:-
An attractive compensation package with performance-based incentives
Incredible learning and growth opportunities
Outstanding rewards and recognition program & employee engagement activities
Free Food and Transport while working on-site
Medical Insurance
To schedule your interview kindly
Contact HR PUSHPA or WhatsApp your CV on / Email to 9886288*** / pu**********a@in******x.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Onboarding - Voice / BlendedEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Bengaluru
Keyskills: Inbound Voice Process International Voice Us Voice Process Customer Handling International Calling Customer Support Customer Service CSE Bpo Voice Inbound Calls Voice Support
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