Us Health & Benefits, Us Payroll (voice Process, Night Shift)- Pune
- UKG
- 2 - 5 years
- Pune
- 2 days ago
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Job Description
We have multiple openings for the role of Human Resources Services Coordinator (HRSC)- US Health & Welfare Benefits, US Payroll (Voice Support- Inbound Calls- Night Shift) at the Pune location (Kalyani Nagar) with Ultimate Kronos Group (UKG), an American MNC, Technology Product Engineering (HR Tech) SaaS organization.
Who is flexible to work in night shifts - Eastern Standard Time (EST) and Pacific Standard Time (PST) time zones.
The UKG Employee Engagement Center is responsible for building strong working relationships with our customers by assisting their employees with their US- Health and Welfare Benefits and Payroll inquiries. We are looking for a Human Resources Services Coordinator to deliver an exceptional and effortless experience to employees by answering questions in an inbound call center environment.
Kindly find below the job description and company profile for the reference.
Job Summary
The UKG Employee Engagement Center is responsible for building strong working relationships with our customers by assisting their employees with their health and welfare benefits and payroll inquiries. We are looking for a Human Resources Services Coordinator to deliver an exceptional and effortless experience to employees by answering questions in an inbound call center environment.
With this position, you will have the opportunity to enter a career where you:
- Enhance your customer service and account management skills
- Support a Cloud-Based Enterprise application
- Become an authority at solving payroll, benefits and HR-related issues
- Work with a highly engaged and collaborative team The job entails playing a critical role in supporting end users of our award-winning UKG Pro Payroll and Benefits solutions within a team environment. You will be providing in-depth analysis and timely resolutions or workarounds for employee needs. This role requires sharp analysis, problem determination, and troubleshooting skills.
Key Responsibilities
- Provide best-in-class customer service skills with a proactive approach to create exceptional customer satisfaction
- Provide support to customers by serving as the first point-of-contact to their employees
- Learn and navigate UKG Pro Payroll and Benefits systems to respond to end-user needs and inquiries
- Provide stellar support to our customer base using a variety of platforms including inbound phone calls, email, remote session, and CRM case management system with focus on CSAT and OSAT metrics
- Ask relevant questions to define the root cause of a problem and generate solutions
- Provide explanation of benefits options based on customers summary plan descriptions and UKG knowledgebase
- Assist with life event changes for newly eligible employees, marriages/births and related dependent verifications
- Assist employees with Annual Enrolment related questions
- Assist employees with questions related to Payroll and Taxes
- Acquire and expand knowledge of product offerings, support policies and methods of support delivery
Required Qualifications
- Bachelors degree in Business, HR, or related field.
- Minimum of 3 years of relevant experience in US HRO, Payroll, Benefits customer service/support teams
- Fundamentals of Payroll Certification
Preferred
- Strong verbal and written communication skills with demonstrated ability to communicate effectively
- Ability to set and manage customer expectations
- Effective collaboration and time management skills when presented with multiple tasks
- Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner
- Highly motivated and team oriented
- Possess high degree of technical skills that can be applied to perform tasks effectively
- Detail oriented, exhibiting strong organizational, problem-solving, and analytical skills
- Understands priorities and what is most important to both internal and external customers
- Must be coachable and willing to learn
- Superior interpersonal skills with the ability to work with various types of customers
- Great listener while showing attentiveness, flexibility, patience, and empathy
- Flexible to work in night shifts - Eastern Standard Time (EST) and Pacific Standard Time (PST) time zones
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: UKGLocation(s): Pune
Keyskills: US Payroll 401K US Benefits Voice US Insurance US Pension Inbound Calls Health & Benefits Voice Process US Health & Benefits Garnishment US Retirement Plan H&W
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