Program Manager
- Hitachi
- 6 - 10 years
- Hyderabad
- 11 months ago
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Job Description
- Operations Management. 24/7 Cloud Infrastructure Operations Oversee cloud services across multiple time zones and teams working in shifts to maintain continuous uptime.
- Shift Management Ensure smooth transition between shifts, effective communication, and consistency in task handovers.
- Incident Response Resolution Ensure rapid identification and resolution of cloud infrastructure incidents. Oversee Incident Management processes and escalations.
- SLA SLO Compliance Monitor and ensure that all cloud services meet Service Level Agreements (SLAs) and Service Level Objectives (SLOs) as committed to stakeholders.
- Change Management Implement a structured change management process for cloud infrastructure updates and improvements to minimize downtime or service interruptions.
- Stakeholder Management. Client Stakeholder Engagement Serve as the primary point of contact for both internal and external stakeholders, providing regular updates on service performance, issue resolution, and project progress.
- Communication Facilitate clear and regular communication with executive teams, engineering teams, clients, and third-party vendors on the status of operations, incidents, and service enhancements.
- Reporting Generate and present operational metrics, incident reports, and service performance reports to senior management and stakeholders.
- Team Leadership Coordination. Cross-functional Team Leadership Lead cross-functional teams (DevOps, SRE, Networking, Security) to ensure cohesive operations and service delivery.
- Security Compliance Ensure that all operations follow security and compliance protocols, including GDPR, SOC 2, HIPAA, or other relevant frameworks.
- About Us. Were a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.
- Championing diversity, equity, and inclusion. Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to
Job Classification
Industry: Courier / LogisticsFunctional Area / Department: Project & Program ManagementRole Category: Technology / ITRole: Program Manager - Technology / ITEmployement Type: Full timeContact Details:
Company: HitachiLocation(s): Hyderabad+ View Contact
Keyskills: incident management resource delivery management cloud operations stakeholder engagement communication skills
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