Operations Director
- Salesforce
- 10 - 15 years
- Hyderabad
- 2 months ago
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Job Description
- The Operations Director is responsible for directing the day-to-day operations of shared services, including functions such as payroll, accounts payable, and IT support). The position oversees process design, implementation, and maintenance of efficient, scalable operational processes.
- The role builds and maintains strong relationships with internal customers/business units and external suppliers, ensuring service requirements are clearly understood and expectations are proactively managed.
- The Operations Director ensures adherence to regulations (labor, financial, data) implements controls and governance, and manages operational risks, driving a compliant operating environment.
Key Responsibilities
- Direct and oversee day-to-day Shared Services operations across functions such as payroll, accounts payable, and IT support, ensuring service continuity, operational excellence, and adherence to agreed service levels and performance targets
- Own the implementation and ongoing optimization of operational processes, ensuring they are efficient, scalable, standardized, and aligned with business needs and growth plans.
- Build and sustain strong relationships with internal customers and business unit leaders, acting as a trusted partner to understand evolving requirements, align service delivery, and proactively manage expectations and performance outcomes.
- Manage and govern relationships with external suppliers and service providers, including contract oversight, service-level management, performance reviews, and escalation of operational issues.
- Design and enforce operational governance frameworks that promote accountability, transparency, risk management, and consistent decision-making across teams and functions.
- Drive execution of continuous improvement initiatives by leveraging performance metrics, customer feedback, and best practices to improve service quality, efficiency, and cost-effectiveness.
- Monitor and report on operational performance and risk using meaningful KPIs and dashboards, providing insights and recommendations to senior leadership.
Qualifications
- 10+ years experience in operations management, including leading Shared Services, GA functions, or cross-functional operational teams
- Experience designing, implementing, and scaling operational processes in fast-growing dynamic environments
- Experience managing vendor/partner relationships and outsourcing arrangements at scale
- Strong analytical and data-driven mindset, with the ability to thrive in fast-paced, dynamic, and rapidly changing environments
- Exceptional written and verbal communication skills, capable of conveying complex concepts clearly, concisely, and persuasively to diverse audiences
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Head - OperationsEmployement Type: Full timeContact Details:
Company: SalesforceLocation(s): Hyderabad+ View Contact
Keyskills: Payroll Operational excellence Analytical Outsourcing Risk management Continuous improvement Service quality Operations CRM Salesforce
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