Operations Senior Manager @ Teleperformance

Roles and Responsibility

• Manage and oversee daily operations for smooth workflow and efficiency.
• Develop and implement process improvements to increase productivity and quality.
• Lead and motivate teams to achieve operational goals and objectives.
• Analyze data and metrics to identify areas for improvement and optimize processes.
• Collaborate with cross-functional teams to align with organizational goals.
• Ensure compliance with company policies and procedures.

• Minimum 2 years of experience in operations management or a related field.
• Strong knowledge of operations management principles and practices.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills.
• Experience with CRM/IT Enabled Services/BPO industry is preferred.