Customer Service Representative
- Concentrix
- 0 - 2 years
- Chennai
- 8 months ago
- Email to a friend
- Report this job
Job Description
Job DescriptionEssential Functions/Core Responsibilities
Ensure service delivered to our customers meets contractual Key Performance Indicator (?KPIs)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
The nature of the job will include accessing explicit content that includes text, picture, video etc
It will involve content creation; moderation & review of content uploaded on the platform
The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors, It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our clients terms of service
Candidate Profile
Graduate / Undergraduate in any discipline (may vary basis the job requirement)
0 to 3 years of relevant experience
Courteous with strong customer service orientation
Strong computer navigation skills and PC Knowledge
Ability to effectively communicate, both written and verbally
Dependable with strong attention to detail
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently
Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
Ability to rotate shifts, as needed
Based on location and/or program, additional experience/skills may be required
Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge
Works with close supervision and clearly defined procedures
Starting to demonstrate familiarity with client terminology, operating standards and procedures
Starter without sustained metric performance levels, Ability to effectively communicate, both written and verbally
Listen attentively to customer needs and concerns; demonstrate empathy
Clarify customer requirements; probe for and confirm understanding of requirements or problem
Confirm customer understanding of the solution and provide additional customer education as needed
Ability to learn including strong problem-solving skills
Demonstrate strong probing and problem-solving skills
Should be able to handle complex queries
Should be able to resolve customer queries independently
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job
They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title, Concentrix is an equal opportunity employer
Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic, NOTICE: Recruitment Fraud Alert
Concentrix hires people solely based on merit
We do not request or accept payments or security deposits from candidates during our hiring process
We also don't solicit payment to verify a candidate's banking information upon employment
If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam, Learn more: https:// concentrix /scam-warning/
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: ConcentrixLocation(s): Chennai+ View Contact
Keyskills: computer navigation pc customer service writing probe communication skills
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in