It Support Specialist
- Irdeto
- 2 - 7 years
- Noida, Gurugram
- 3 months ago
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Job Description
About the role
We seek a IT Support Engineer for our India office IT team. The role includes on-site employee support and remote assistance for APAC users. Candidates should have IT helpdesk experience, desktop and network knowledge, and strong teamwork and customer service skills.
Key Responsibilities
- Provide first-line and on-site technical support: Assist users with desktops, laptops, peripherals, and software applications.
- Handle service requests: Respond to tickets, phone calls, and emails promptly and courteously.
- Install, configure, and troubleshoot hardware/software: Ensure all devices and applications meet company standards and procedures.
- Support multiple platforms: Maintain connectivity and functionality for Windows, macOS, and mobile devices, including access to corporate systems such as email, file servers, and conferencing tools.
- Collaborate with IT teams: Work with regional and global colleagues to resolve issues and provide a consistent experience for end users.
- User account and asset management: Assist with account setup, system imaging, software deployment, and asset tracking.
- Contribute to IT process improvement: Participate in documentation and knowledge sharing initiatives, such as FAQs and user guides.
- After-hours support: Occasionally provide assistance for urgent issues or projects outside regular working hours.
What were looking for
- Degree or certificate in IT, Computer Science, or related field preferred.
- 2+ years in IT desktop/helpdesk support within a networked environment.
- Proficient in troubleshooting hardware, Windows 10/11, macOS, and Microsoft 365.
- Experience with ITSM tools, remote desktop, and basic networking (LAN/Wi-Fi/VPN).
- Knowledge of ITIL processes and fundamental IT security (PKI, encryption).
- Strong English communication and interpersonal skills; customer-oriented.
- Proactive team player who enjoys problem-solving and regional collaboration.
- Bonus skills
- Supported collaboration tools (Teams, Zoom, etc.).
- Keen interest in new technologies and ongoing learning.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Operations ManagementEmployement Type: Full timeContact Details:
Company: IrdetoLocation(s): Noida, Gurugram+ View Contact
Keyskills: IT Helpdesk Active Directory Networking It Technical Support It Administration Network Troubleshooting IT Support
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