Customer Service International Non Voice Supervisor-BPS @ Hexaware Technologies

Looking for a skilled Customer Service International Non Voice Supervisor to join our team in Hexaware Technologies Ltd. The ideal candidate will have strong analytical skills and experience in online reputation management, complaint management over emails and social media.

• Manage customer complaints and feedback via email and social media platforms.
• Analyze trends and patterns in customer interactions to improve service quality.
• Develop and implement process improvements to enhance customer satisfaction.
• Collaborate with cross-functional teams to resolve complex customer issues.
• Monitor and report on key performance indicators to measure customer service effectiveness.
• Provide training and coaching to team members to enhance their skills and knowledge.

• Strong analytical and problem-solving skills are required to analyze complex data sets.
• Excellent communication and interpersonal skills are necessary for effective collaboration with customers and team members.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Experience with online reputation management and complaint management tools is preferred.
• Strong attention to detail is essential to ensure accuracy and quality of work.
• Ability to adapt to changing priorities and deadlines in a dynamic environment.