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Email Support Executive @ Petpooja

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 Email Support Executive

Job Description

Roles and Responsibilities:


  • Respond promptly to customer inquiries via email and chat, providing accurate and courteous technical assistance.
  • Diagnose and troubleshoot software, hardware, and system-related issues based on customer-reported problems.
  • Assist users in product configurations, installations, and technical setups.
  • Collaborate with internal teams to resolve complex technical issues and escalate cases when necessary.
  • Document customer interactions, troubleshooting steps, and resolutions accurately in the support system.
  • Ensure adherence to SLAs (Service Level Agreements) for response and resolution times.
  • Maintain up-to-date knowledge of the companys products, services, and technical updates.
  • Build and sustain strong customer relationships to enhance satisfaction and loyalty.
  • Identify recurring technical issues and provide feedback to improve product performance
  • Ability to work in shifts, including weekends or public holidays, as required.
  • Familiarity with CRM systems and ticketing tools

Additional Qualifications and Skills:


  • Strong written communication skills with the ability to explain technical concepts clearly.
  • Software Installation and Training.

Contact Details:


96016 37787 / ne************a@pe*****a.com

Job Classification

Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Email Support
Employement Type: Full time

Contact Details:

Company: Petpooja
Location(s): Ahmedabad

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Keyskills:   Email Writing Chat Support Email Process

 Fraud Alert to job seekers!

₹ 50,000-3 Lacs P.A

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Petpooja

Petpooja is the largest next-generation Point of Sale Software platform with the usage of more than 1,00,000+ outlets live across India. We are a product-based software company based out of Ahmedabad, Gujarat. The company is present in more than 1000+ cities across India, with more than 1400+ emplo...