Customer Support Associate (English + Bengali)
- Sahasya Global
- 0 - 2 years
- Bengaluru
- 10 days ago
- Email to a friend
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Job Description
Job Description Customer Support Associate (English + Bengali)
Company: Top MNC
Location: Electronic City Phase II, Electronics City, Bangalore, Karnataka 560100
Employment Type: Permanent
Process: Multilingual Support Healthcare Project
Mode of Work: Work from Office
Required Skills & Qualifications:
- Strong written and verbal communication skills with a neutral Indian accent.
- Ability to communicate calmly, clearly, and diplomatically with patients and co-workers.
- Keen attention to detailespecially while checking patient details and updating accurate information in relevant tools.
- Proficient in customer service with strong interpersonal skills.
- Active listening and comprehension skills.
- Ability to build positive relationships with patients.
Education Qualification:
- Degree / 10 + 3 years Diploma / +2 (HSC) minimum qualification.
- Knowledge of medical terminology is an added advantage.
- Languages Required:
- Mandatory: English + Bengali
Typical Duties & Responsibilities:
- Handle inbound and outbound calls professionally with excellent communication skills.
- Assist patients with booking appointments, inquiries, email support, etc.
- Maintain 100% documentation accuracy.
- Ensure quality metrics and AHT are achieved as per process requirements.
- Be updated with process knowledge and daily operational updates.
- Follow break schedules, maintain punctuality, and complete:
- Total Login Hours: 9 hours
- Production Hours: 8 hours
- Demonstrate patient-centric behaviour and maintain a professional phone manner.
- Apply knowledge of customer care procedures effectively.
- Be proactive, flexible, and open to changes in process requirements.
Shift Details:
Male Employees: 24/7 rotational shifts.
Female Employees: Rotational day shifts (any 9-hour login between 6 AM to 8 PM).
Shifts Allocated (Project Requirement): Rotational day shift, any 9 hours working between 10 AM 10 PM.
Working Days: 6 days with 1 rotational weekly off.
Educational Mandate:
HSC / Graduate / Postgraduate candidates are eligible to apply.
Freshers are welcome if their expected salary fits the project budget.
Interview Process:
HR Screening
Language Assessment
Operations Round
Final Selection & Onboarding
If Interested, you can share your updated resume to ak****c@sa**********l.com, whatsapp: 9573584***
Job Classification
Industry: Recruitment / StaffingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: Sahasya GlobalLocation(s): Bengaluru
Keyskills: Bengali English Customer Support
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