ServiceNow Solution Architect @ Infobeans

• Drive the overall ServiceNow platform solution strategy, architecture, and roadmap across multiple workflows
• Lead end-to-end solution architecture for multi-module implementations including ITSM, HRSD, CSM, GRC/IRM, CMDB/CSDM, Integrations, and Now Assist
• Facilitate business and technical workshops to gather requirements, define use cases, and arrive at architectural decisions
• Design future-state architectures that are scalable, upgrade-safe, and aligned with ServiceNow best practices
• Create and own Solution Blueprints, Process Definition Documents (PDDs), data models, process maps, and interface architectures
• Ensure alignment with CSDM standards, CMDB governance, and domain separation considerations
• Guide delivery teams on configuration vs. customization, ensuring maintainability and upgradeability
• Participate in CAB discussions, technical quality gates, and roadmap prioritization
• Act as a trusted advisor to business, IT, and leadership stakeholders
• Provide technical guidance on AI and automation capabilities such as Now Assist, Virtual Agent, Predictive Intelligence, process mining, and workflow optimization
• Conduct solution reviews, upgrade impact analysis, and manage technical debt
• Collaborate closely with Project Managers, Business Analysts, Developers, QA, and Platform Owners to ensure solution integrity across releases

• Opportunity to shape enterprise-scale ServiceNow transformations
• High visibility role with direct engagement with business leaders and platform owners
• Work on cutting-edge ServiceNow capabilities, including AI and automation
• Strong ownership, influence, and architectural decision-making authority
• A collaborative environment that values best practices, innovation, and long-term platform health

• Strong hands-on experience as a ServiceNow Solution Architect
• Deep platform knowledge with multi-module expertise across ITSM, CMDB/CSDM, HRSD, GRC/IRM, Integrations, and Now Assist
• Proven ability to translate complex business requirements into scalable ServiceNow solutions
• Excellent stakeholder management and communication skills
• Strong understanding of ServiceNow architecture, governance, and best practices
• Experience leading solution design for large-scale or complex ServiceNow programs

Good-to-have skills

• ServiceNow certifications (preferred certified candidates only)
• Exposure to AI-driven ServiceNow capabilities and automation use cases
• Experience defining multi-year platform roadmaps and value realization
• Prior involvement in upgrade planning, technical debt reduction, and platform optimization.