Director of Information Technology
- Oculusit
- 10 - 15 years
- Noida, Gurugram
- 1 month ago
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Job Description
- The primary goal is to ensure that Information technology (IT) service delivery adds the maximum value to our client and facilitates the achievement of institutional goals
- The Director leads and manages the IT department, serving as a strategic advisor to college leadership on all technology initiatives
- The Director is responsible for oversight and strategic implementation of the organization s IT strategic plans, security, systems, applications, infrastructure, and policies and procedures
- The Director aligns technology initiatives with the organization s goals and objectives to drive innovation, modernization, growth, efficiency, and customer service
- This leader is responsible for developing and maintaining a commitment to advancing technology solutions, as is required by today's technology-savvy student
- Building on a culture of customer service and understanding the needs of today s technology-savvy student, the Director will work to shape Client expectations regarding technology services
Roles and Responsibilities:
- Provide leadership and management onsite at Client location of assigned IT department.
- Know the statement of work (SOW).
- Work with OculusIT to manage the contract/account against contract budget.
- Oversee IT; applications, infrastructure, end user computing, client support and client projects and work plans.
- Set objectives and strategies for the IT department.
- Develop business cases and provide options to our client for suitable technology to streamline all internal operations and help optimize their strategic benefits.
- Work with the expanded OculusIT team to design, implement and customize IT systems and platforms to improve customer experience.
- Facilitate the implementation of new systems, as applicable and within scope, and provide guidance to client IT staff and departmental users within the institution.
- Work closely with OculusIT team and Client CFO, or other client defined contract administrator, to review, assess, and approve purchases of equipment and software.
- Maintain daily communications with the remote OculusIT team to ensure computer and network infrastructure in the institution operates at optimal performance.
- In collaboration with the OculusIT Service Delivery Management, guide and organize IT-related projects.
- Monitor changes or advancements in technology to discover ways the institution can gain competitive advantage.
- Use industry standard metrics and measures to assess team performance (service quality, staffing levels, service levels) and adjust resources and processes accordingly.
- Use industry standard measures to report and review contracts metrics.
- Ensure escalated issues are addressed in a timely manner and that established service levels are consistently achieved.
- Design, monitor, and refine work processes and procedures so that issues are resolved efficiently and by the appropriate level of technical staff.
- Serve as the escalation point for any issues or complaints and ensure they are resolved with an appropriate sense of urgency.
- In concert with the service delivery manager and remote OculusIT team, coordinate resolution of complex issues that involve multiple technical resources and ensure effective use of applicable resources.
- Develop and maintain documentation (policies and procedures), SOPs and internal training materials.
- Ensure all service tickets and projects are logged into ticket/service/project tracking application.
- Develop and maintain client departmental relationships.
- Provide technical product training and basic user functionality training when required.
- Work closely with the OculusIT NOC & SOC, if applicable, to maintain production infrastructure uptime, proactive monitoring of security and performance and reporting deliverables.
Requirements:
- Proven experience as Director of IT or similar IT management role.
- Excellent knowledge of higher education IT systems, applications and infrastructure.
- Background in designing/developing IT systems and planning IT implementation.
- Solid understanding of data analysis, budgeting and business operations.
- Superior analytical and problem-solving capabilities.
- A strong strategic and business mindset.
- Excellent organizational and leadership skills.
- Outstanding communication and interpersonal abilities.
- BS/BA in computer science, engineering or relevant field; MS/MA preferred.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Strategic & Top ManagementRole Category: Top ManagementRole: CTOEmployement Type: Full timeContact Details:
Company: OculusitLocation(s): Noida, Gurugram+ View Contact
Keyskills: Data analysis Staffing Analytical SAT Director Customer service Information technology Service quality Business operations
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