Head Of Operations and Technology- General Insurance
- A Reputed Company
- 15 - 20 years
- Mumbai
- 2 days ago
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Job Description
Role & responsibilities
- To deliver superior service to our clients by driving and optimizing the effectiveness and efficiency of people, processes and technology, thereby enhancing financial performance, increasing investment capacity, and managing risk.
- Builds sustainable and repeatable capabilities that support delivery of the highest standards of service and execution.
- Analyzes and reviews data, tools, business processes and operational standards to execute service delivery.
- Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements.
- Researches and monitors external landscape to identify developments and translate them into operational implications for the company (e.g. legislation, regulations, emerging technologies, and digital transformation trends impacting operations and QA standards).
Job Summary
- Partner with the Asia COO to build a world-class, centralized operations division for Asia; analyzing the current operating model, advising on and implementing the future structure for leadership buy-in.
- Support the India CEO and Executive team as a strategic advisor on all matters related to operations, technology, and digital transformation.
- Lead the development and implementation of strategies critical to achieving operational excellence and transformation through innovation, automation, and use of emerging technologies including
*Artificial Intelligence, **Machine Learning, and **Advanced Analytics*.
- Develop and operationalize India's business strategy to build a best-in-class Operations & Technology organizationenabling efficient delivery of products and services through optimized, data-driven, and AI-enabled solutions.
- Build a long-term operating vision encompassing targeted centers of excellence in operational effectiveness, process automation, and IT innovation.
- Oversee 300+ employees and contractors, fostering a culture of accountability, efficiency, and continuous improvement.
Key Responsibility Areas
Operational Support, Execution & Strategic Initiative Delivery
- Cultivate a client-focused environment that prioritizes operational excellence, digital adoption, and accountability.
- Drive technology-led operational transformation through *AI, process automation, and data intelligence* initiatives to enhance service efficiency, risk control, and client experience.
- Create and implement operational capability models supported by AI-driven insights to improve functional efficiency across brokerage, placement, post-placement, and portfolio operations.
- Ensure the successful delivery of strategic initiatives, including M&A integrations and business transformations, leveraging AI and analytics where applicable for full value realization.
- Establish, track, and exceed SLA-driven performance metrics related to service, cost, quality, and innovation.
Operational Planning
- Leverage advanced data analytics and AI tools for proactive operational planning and performance insights.
- Define the operations and technology strategy, optimize footprint, and manage budgets to align with financial and growth goals.
- Continuously assess industry, technology, and regulatory trendsparticularly in AI and automationto ensure readiness and compliance.
Information Technology Oversight & Coordination
- Oversee the acquisition, integration, and maintenance of enterprise technology systems and digital platforms.
- Drive the adoption of *AI-powered tools* to strengthen decision-making, client service delivery, and risk management.
- Maintain a robust IT control environment and ensure disaster recovery and business continuity readiness.
Organization Optimization, People Management & Communication
- Lead operations and technology teams with a strong emphasis on digital literacy, innovation, and cross-functional collaboration.
- Recruit and develop future-ready talent with exposure to *AI, data engineering, and digital tools*.
- Establish a culture fostering operational excellence, innovation, and continuous learning across the Asia O&T organization.
- Communicate the operations and technology strategy effectively to stakeholders, emphasizing transformation and AI-driven growth.
Candidate Experience
- Minimum 15+ years of Operations & Technology experience, ideally within the *insurance or financial services* industry.
- Proven record in organizational transformation leveraging *AI, automation, and emerging technologies* to drive process efficiency and client value.
- Experience leading *AI or digital transformation programs* integrated with core business operations.
- Demonstrated results in *M&A post-acquisition integration* for transactions in the $10M$250M range.
- Expertise in process design, project management, and change leadership with proficiency in operational excellence frameworks (Lean, Six Sigma, etc.).
- Excellent relationship-building, communication, and stakeholder management skills.
- Lean Six Sigma Black Belt or higher certification preferred; *AI or Digital Transformation certification* is a plus
Job Classification
Industry: InsuranceFunctional Area / Department: Strategic & Top ManagementRole Category: Top ManagementRole: COOEmployement Type: Full timeContact Details:
Company: A reputed companyLocation(s): Mumbai
Keyskills: Business Operations Excellence IT Operations Information Technology
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