MIS Analyst
- IntouchCX
- 3 - 5 years
- Hyderabad
- 2 days ago
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Job Description
- Responsible for collecting and analyzing data sets using G-suite tools or Microsoft Excel
- Proactively interact with multiple internal/external stakeholders on a daily, weekly and monthly basis for preparation of MIS reports
- Understand process, delivery and operations management
- Analyze data and reports from various sources and provide actionable insights and suggestions
- Prepare ad hoc reports based on the requirements from the stakeholders
- Apart from reporting tasks, the MIS Analyst will work with other functions to assist in maintaining the trackers to smoothen the reporting part
- Identify opportunities for automating the reports, snapshots and dashboards
- Make reports contextual and provide information based on target audience
- Ensure on-time and accurate delivery of reports, analysis and service requests
- Continually monitor trends, performance and assist managers in making process improvements
- Be able to generate, maintain, consolidate and track various daily/weekly/monthly MIS reports
- Ensure individual and process-wide performance data is captured and provide operational metrics to management as required
- Prepare dashboard and reports on a daily, weekly, monthly, quarterly & yearly basis
- Post-secondary diploma or degree (Masters is a plus)
- Knowledge of data analytics and data modeling
- Knowledge of VBA & SQL is required
- Advanced G-Suite Excel skills, BI tools, creating formulas, vlook up, and dashboard reports
- 3-5 years of MIS/Analysis/Dashboard building experience
- Must have 3-6 years of reporting experience
- Additional Tableau/BI certifications is a plus
- Superior attention to detail and strong data orientation
- Possess the ability to adapt well and learn new tools/ techniques quickly
- Ability to work with a diverse range of requirements
- Possess strong problem solving and reasoning abilities
- Strong ability in automating repetitive tasks
- Good logical reasoning with the ability to analyze and process large scale information
- Exceptional communication skills (verbal and written) and decision-making abilities
- Proven ability to quickly establish credibility, trust, and support within all levels of organization
- Ability to plan, organize, and manage a variable workload and meet schedules with accurate results
- Innovative thinker with ability to drive change and effectiveness through automation and process excellence
- Ability to work well independently in a team environment, be self-motivated and multi task while achieving expectations
- Availability to work night shifts to align with US or UK clients
Job Classification
Industry: BPM / BPOFunctional Area / Department: Data Science & AnalyticsRole Category: Business Intelligence & AnalyticsRole: Data AnalystEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Sql Business Intelligence Automation Bi Tools Tableau Analytics Design Communication Skills Vba Process Excellence Monthly Mis Data Modeling Data Analytics Operations Operations Management
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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