Global Security Operations Center Operator / Analyst
- GSPANN
- 0 - 1 years
- Hyderabad
- 3 months ago
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Job Description
- Monitor security systems (CCTV, access control, alarms, incident management tools).
- Use platforms such as Genetec, ServiceNow, Ontic, and Everbridge for integrated threat monitoring.
- Identify and escalate potential risks, anomalies, or suspicious activity.
- Act as the first responder to incidents in line with global SOPs.
- Escalate issues to relevant stakeholders and dispatch ground teams when required.
- Maintain accurate incident logs and support investigations.
- Assist in fire, evacuation, lockdown, or medical emergency protocols.
- Coordinate with emergency services and ensure timely response.
- Perform daily system health checks (CCTV, badge readers, alarms, FACP panels).
- Report and follow up on equipment faults with technical teams.
- Track regional and global threats; share intelligence updates with stakeholders.
- Generate reports on incidents, trends, and SLA compliance.
- Provide video retrievals, badge audits, and analytical support for investigations.
- Handle emergency and non-emergency calls professionally.
- Liaise with global security teams, C-suite executives, and law enforcement as required.
- Graduate in Security Management, Information Technology, Criminology, or a related field.
- Certifications such as CPP, PSP, APP (ASIS) are advantageous.
- Minimum 1 year in GSOC/Command Centre operations.
- 2+ years in monitoring-based operations or customer service.
- Prior work with multinational clients preferred.
- Hands-on experience with:
- Security platforms: ServiceNow, Genetec, Everbridge, Ontic, MS Office/365.
- Security equipment: CCTV, access control, alarms, FACP panels.
- Security platforms: ServiceNow, Genetec, Everbridge, Ontic, MS Office/365.
- Ability to analyze data and prepare incident/intelligence reports.
- Fluent spoken and written English (mandatory, non-negotiable).
- Knowledge of Hindi desirable.
- Local language (mother tongue of location) mandatory.
- Strong situational awareness and multitasking.
- Calm decision-making under stress.
- Ethical, professional, and disciplined.
- Team-oriented with high emotional intelligence.
Job Classification
Industry: Facility Management ServicesFunctional Area / Department: Administration & FacilitiesRole Category: Facility ManagementRole: Repair and MaintenanceEmployement Type: Full timeContact Details:
Company: G4SLocation(s): Hyderabad
Keyskills: Payroll Security management Analytical Incident management Customer service Medical insurance MS Office Business continuity Security operations Information technology
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COMPANY PROFILE: GSPANN is a US California Bay Area based consulting services provider focused on implementations in the Enterprise Content Management, Business Intelligence & Mobile Solution initiatives. More than 90% of our current clientele are FORTUNE 1000 organizations. We specialize in str...
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