Senior Manager Telesales
- IndiaMART
- 5 - 10 years
- Hyderabad
- 3 months ago
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Job Description
- Lead, manage, and motivate a team of 150 200 telecallers across 4 5 telesales centers.
- Manage telesales managers, supervisors, and team leaders, ensuring alignment with business goals.
- Establish and enforce sales processes, quality standards, and performance benchmarks.
- Develop and execute telesales strategies to drive customer acquisition, revenue growth, and retention.
- Ensure achievement of monthly, quarterly, and annual sales targets across centers.
- Use CRM and analytics tools to monitor lead funnel, track KPIs, and improve conversion rates.
- Conduct regular reviews of sales scripts, pitch quality, and customer engagement.
- Identify process bottlenecks and implement improvements for efficiency and productivity.
- Analyze sales performance data across centers to identify trends, strengths, and areas of improvement.
- Prepare dashboards, MIS reports, and present insights to senior leadership.
- Implement incentive models and productivity benchmarks based on data insights.
- Be hands-on and willing to work on the ground with telecallers to understand challenges.
- Conduct floor walks, sit in on live calls, and provide coaching for skill development.
- Ensure a culture of discipline, motivation, and accountability.
- Ensure telesales teams follow a consultative and customer-first sales approach.
- Monitor customer feedback to continuously improve telecalling practices.
- Minimum 5+ years in telesales, with proven success in managing large telesales teams (150+ telecallers).
- Past experience in Insurance or Fintech domains strongly preferred.
- Strong analytical skills; ability to take a data-driven approach to decision-making.
- Hands-on leader who can balance strategy with ground-level execution.
- Excellent communication, leadership, and people management skills.
- Proficiency in CRM tools, lead funnel management, and telesales analytics.
- Base Location: Hyderabad or Bangalore (Willing to travel as per business requirements)
- Should be proficient in at least 2 of the following Telugu, Tamil, Kannada, Malayalam
Job Classification
Industry: InternetFunctional Area / Department: Sales & Business DevelopmentRole Category: Enterprise & B2B SalesRole: Key Account ManagerEmployement Type: Full timeContact Details:
Company: IndiaMARTLocation(s): Hyderabad
Keyskills: Customer acquisition Sales Head Data analysis Malayalam Tally ERP Employee engagement Cash flow Customer engagement Analytics CRM
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IndiaMART
IndiaMARTis Indias largest online B2B marketplace, connecting buyers with suppliers. With a 60% market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small Medium Enterprises (SMEs),Large Enterprisesas well as individuals. Founded in 1999, the compa...
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