Service Line Executive
- Rhea Healthcare
- 1 - 5 years
- Mumbai
- 2 months ago
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Job Description
Key Responsibilities:
- Package conversion, CRM usage and customer experience, event management & customer engagement.
- Follow-up calls for upcoming EDD, delivery package, and bed booking.
- Organize events end to end, which include maternity photo shoots and baby showers.
- Keep the management updated regarding all feedback, service gaps, and customer perceptions of our products, packages, and offers.
- Own any issues the customer may encounter & ensure prompt recovery by the respective team.
- Actively work with coordinating departments to close the gaps and ensure the service experience constantly meets expectations.
- Track CRM leads.
- Maintains productivity data as per schedule per doctor EDD tracker, monthly delivery tracker.
- Accurately update patient conversion sources, such as referral channels and marketing initiatives.
- Capture data of all prospectives and HIS updation and forward reports based on defined parameters to enable decision-making and focus.
- Be constantly updated on competition activity rates, products, and discounts.
- Participate in all activities scheduled by Corporate meetings, performance reviews, training, and assessments.
Qualification: Any graduate
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: Rhea HealthcareLocation(s): Mumbai+ View Contact
Keyskills: Doctor Customer Experience Event Management Recovery Marketing Crm Customer Engagement
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