Hopper Universal (Travel Process) / International Voice Process @ Teleperformance

Job Description

French / English Voice Process Hopper Universal (Travel Process)

Location: Thane (Work from Office) Pan-India sourcing

Key Responsibilities:

• Handle inbound/outbound calls for travel-related queries and support.
• Provide accurate and timely solutions to customers in French and English.
• Maintain high-quality service standards while adhering to company processes.
• Collaborate with the operations team to ensure smooth workflow.

Eligibility & Skills:

• Language Skills:
• French: B2 C2 level communication required
• English: C3 C2 level communication required
• Education: HSC with minimum 6 months of experience OR Graduate Freshers
• Experience: Minimum 6 months in relevant process preferred
• Excellent communication and interpersonal skills

Selection Process:

1. HR Round
2. French AMCAT (Score of 60+ required; must be completed before Operations Round)
3. Operations Round
4. French Round (Client & Piplette rounds scrapped)

Compensation & Benefits:

• Salary: 9 LPA
• Shifts: 24*7 rotational
• Week Offs: 2 rotational weekly offs
• Work location strictly following IBU transport boundaries of Thane

TO APPLY..?

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HR Vaibhavi - 7030024***

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Keyskills:   International Hiring Tourism Management Tourism International Process International Voice Process Customer Service International Call Center Voice Process Customer Support French International Voice International BPO International Calling International