Greetings from PERSONAL NETWORK!!!
We are hiring for a leading multinational company for the role of Customer Support Associate International Voice process - US SHIFT
Job overview:
Process : CUSTOMER SUPPORT - VOICE (US process)
Shift : US Shift
Role : Voice Process
Location` : Bangalore
About the opportunity:
This role is perfect for candidates looking to build a career with a global brand. You will work in a fast-paced, professional environment, interact with international customers, and gain valuable global exposure along with long-term career growth.
Roles and responsibilities:
- Manage inbound and outbound voice calls with customers from the us market
- Understand customer concerns and provide effective solutions
- Share correct and clear information related to products and services
- Maintain a professional, polite, and empathetic approach during calls
- Accurately log call details and customer information in internal systems
- Achieve performance standards related to quality, resolution time, and customer satisfaction
- Coordinate with internal support teams for quick issue resolution
Eligibility criteria:
- 1 to 10 years of experience in international BPO, voice process, or customer service
- Excellent spoken English with strong communication skills
- Readiness to work night shifts as per us business hours
- Good interpersonal skills and a problem-solving mind set
- Basic computer knowledge with typing proficiency
Contact details (call / WhatsApp):
- Nihal @ 73384 44389
- Raj @ 98451 62196
Best wishes from PERSONAL NETWORK !!!
