Serve as Lead ServiceNow application developer responsible for implementing/using Optum''s, Dev & Ops and overall best practices as pertains to workflows, integration, configuration, customization, orchestration, access controls, etc.
Responsibilities
Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform
Can break down the requirements, develop and demo the dashboards and reports to end user/clients Work with clients/ end users to understand their tasks and work on them within the SLA
Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades to certify all applications for use after the upgrade
Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow
Create and maintain system design and operations documentation
Strength in building and maintaining the client relationship
Strong ability to prioritize a multitude of client requests and requirements
Well-organized self-starter and strong ability to work remotely in a self-directed capacity across multiple engagements
Skills
Must have
Develop/administer/customize various modules within ServiceNow
Experienced in working on standalone and multidomain instances
Significant experience in ITBM Configuration and Administration Development, Customization, Migration, Upgrade, and version standardization of ServiceNow Experience developing and customizing core Working knowledge of CMDB/ CSDM modules along with Asset Management
Facilitate Change Advisory Board meetings
Support end-user assistance requests
Process Incident and routine work request (RITM) tickets assigned to department
Location - pune,mumbai,chennai,banagalore
Job Classification
Industry: LegalFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full time