Applications Architect I - Servicenow Itom Architect
- Einfochips
- 11 - 17 years
- Bengaluru
- 2 months ago
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Job Description
- Design and implement ServiceNow ITOM solutions customized for the specific requirements of the organization.
- Collaborate with stakeholders to create a long-term ITOM platform roadmap that aligns with the organizational goals and leverages new ServiceNow features and capabilities.
- Work with IT and business leaders to gather requirements and translate them into a technical design for scalable, enterprise-wide adoption.
- Lead technology project teams with technical direction on ITOM architecture and design.
- Drive the adoption and use of ServiceNow s best practices and ensure all solutions are aligned with the ITIL framework.
- Help establish and enforce governance processes to maintain the integrity, security, and compliance of the ServiceNow platform.
- Serve as the Subject Matter Expert (SME) acting as the technical authority on ServiceNow ITOM capabilities including conducting training sessions and workshops to drive adoption of ITOM capabilities.
- Configure, customize, and maintain ITOM modules including Discovery, Service Mapping, Event Management, and Orchestration.
- Troubleshoot and resolve complex issues by working closely with other ServiceNow teams to ensure timely resolution of break-fix incidents.
- Provide mentorship and training by guiding and training junior developers and administrators on ITOM best practices and new features
- Monitor ServiceNow updates and assess their impact on existing configurations.
- Stay informed on Gen AI advancements and leverage Now Assist and other AI features within ServiceNow.
- Demonstrate strong leadership, communication, and collaboration skills to manage ITOM projects and teams effectively.
- Design data integration solutions for importing/exporting between ServiceNow and external systems.
- Oversee platform upgrades, perform impact analysis, and execute remediation plans.
- Address escalated issues within CMDB/CSDM and ensure timely resolution.
- Create and maintain comprehensive technical documentation.
- Apply hands-on expertise in troubleshooting and configuring Discovery, Service Mapping, CMDB, and Event Management.
- Conduct root cause analysis and recommend corrective actions for platform issues.
- We are looking for an experienced IT Operations Management (ITOM) professional with more than eight years of expertise, particularly in ServiceNow s CMDB, Discovery, Event Management, and Service Mappings applications.
- The preferred candidate will demonstrate advanced technical skills in ITOM architecture, design, and implementation, as well as a comprehensive understanding of ITIL best practices.
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)
- ITIL Foundation
- Additional certifications in Discovery, Service Mapping, and Event Management are highly desirable.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical ArchitectEmployement Type: Full timeContact Details:
Company: EinfochipsLocation(s): Bengaluru
Keyskills: remediation Root cause analysis orchestration Event management IT operations management Subject Matter Expert ITIL Information technology System Administrator Technical documentation
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Einfochips
eInfochips, an Arrow company, is a leading global provider of product engineering and semiconductor design services. With over 500+ products developed and 40M deployments in 140 countries, eInfochips continues to fuel technological innovations in multiple verticals. The companys service offerings in...
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